Getting started was a real headache - the onboarding paperwork and EDI hookups dragged on way longer than I expected. That said, the platform itself is solid and our rep stuck with us; after a couple weeks my three-truck Midwest outfit, after 22 years in the game, was finally pushing orders through their regional hub. I'm torn: it works now, but the startup friction cost time and a few missed loads, so I'm not thrilled.
Emerald Heller
Member since January 2026
Activity
Reviews94
Helpful0
Reviews
94 reviews · average 3.8
Three years I've used CJ Logistics America, and last week they finally made me rethink sticking with them. I run three trucks and have 22 years of hauling under my belt, so when their portal showed a pickup completed but my driver sat at the dock for six hours because the freight wasn't there, that wasn't a minor glitch - it cost me $450 in detention, an angry customer, and wasted driver pay. Support took two days to reply and shrugged off the billing, so now I'm stuck eating the fees while they 'investigate.'
What I liked most was how fast their onboarding actually was - one phone call and a rep had our account set up and walked me through billing and pickup windows without the usual runaround. With three trucks in the Midwest and 22 years of hauling behind me, I expected paperwork headaches, but they handled customs and documentation in an afternoon. Felt good to be up and running so quickly.
Bottom line: their support team actually answered my call and stayed with me until the mess was sorted. I run three trucks in the Midwest and after 22 years you learn the talkers from the doers - when a bridge closure blew up a route their rep rerouted the pickup, called the broker, and texted fuel stops while I was on the road, which saved me hours. Not perfect - RedwoodConnect hiccuped once and I had to poke them to follow up - but their people showed up when it mattered.
Last March a SEKO pickup dropped a pallet of hospital monitors at the wrong distribution center and we watched it sit for 36 hours before anyone owned up to the mistake. Their tracking portal showed the pallet moving the whole time - maddeningly accurate and useless when no one answered my calls. I'm an owner-operator with three trucks in the Midwest and 22 years on the road, so when they finally rerouted it and covered part of the detention I was relieved but not impressed; customer support felt scattered and that lost day of revenue stung.
I've used Ascent for three years. Their expedited fee looked steep at first, but the flat rush price and PEAK tracking made it easy to plan profitable backhauls - I cut empty miles and the extra cost actually paid for itself. I run three trucks around the Midwest and after 22 years on the road, that kind of price predictability is rare and worth every penny.
I've run three trucks out of the Midwest for 22 years and thought I knew the payment drill. What really sank the deal with ArcBest was their glacial settlement - a couple of my loads sat 'under review' for nearly two weeks with CS giving different answers every call. That delay forced me to borrow to cover driver pay and fuel, cost me roughly $350 in factoring fees and a ton of stress, so I'll be steering clear unless they fix that payment mess.
Love the app's real-time load tracking - seeing ETA updates and uploading POD photos on the spot has cut down my back-and-forth. I'm an owner-operator with three trucks and 22 years on the road, so clean push notifications and quick invoice access actually make my day flow smoother. Only gripe is the map sometimes stutters out in the boonies, so not a full five stars.
Price was the kicker - their rates actually beat the brokers I normally roll with and left money in my pocket. After 22 years running three trucks out of the Midwest, I appreciated that their refrigerated lanes paid what they quoted and didn’t slap on surprise accessorials at delivery. Worth every penny.
Their quick-pay was the thing that won me over. I run three trucks in the Midwest and after 22 years I've heard every promise - TFI actually posts funds to my account in about five business days when the paperwork's clean. Only gripe is the portal gets clunky when you need to correct an invoice, but real fast cash matters more than a pretty UI.
When I got a 7 PM email saying my onboarding was finished and my first load was scheduled for 6 AM, I thought it was a mistake. Their onboarding rep walked me through the scanner app in ten minutes, I uploaded my COI, and I was in the portal - by sunrise my truck was rolling. After 22 years and three trucks out of the Midwest I don't get impressed often, but that quick start and no-nonsense help made this one ridiculously easy.
