Skip to main content

Emerald Heller

Member since January 2026

Activity

Reviews94
Helpful0

Reviews

94 reviews · average 3.8

Owner-operator with three trucks and 22 years on Midwest roads. Switched from a pile of spreadsheets and constant phone tag to SAP Transportation Management, and the real-time ETAs and route updates are what actually sold me - stopped losing hours chasing drivers and guessing arrival windows. Took a little tweaking to fit our quirks, but cutting those back-and-forth calls gets it an easy 4/5.

I've used it for two years and it hasn't left me stranded. When a shipper rerouted a load last-minute the system pushed updated pickup instructions to my drivers faster than I could make a call - that alone saved me a huge headache. It does get slow in the billing area sometimes, but for day-to-day planning and keeping my three trucks moving it's been solid (after 22 years in the business I notice that).

I've used Motive Fleet for about 18 months. What stuck with me was the AI driver-safety camera - it caught a near-miss last winter that I never would have known about, and having the clip made a calm coaching conversation way more productive. I run three trucks and after 22 years on the road I like that the alerts are usually accurate, though it sometimes flags pothole slams as harsh braking; still worth the peace of mind.

Three trucks and 22 years in Midwest deliveries have made me picky about uptime. Track-POD’s photo and signature capture actually saved us from a couple nasty disputes, but every few weeks it won’t sync in low-cell areas and we end up redoing routes by hand - huge headache. Useful when it behaves, frustratingly unreliable when you need it most.

...that the drivers actually get live ETAs that change when traffic sucks. The mobile app is simple enough - even my oldest driver learned to snap a photo for POD and it auto-stamps time and address, which saved me one argument last week. I run three trucks in the Midwest and the only gripe is occasional GPS lag, but day-to-day it keeps deliveries moving.

22 years on the road, three trucks to keep fed - so I know a decent load board when I see one. Tried LoadStop after hearing about it but compared to DAT it felt clunky: filters are hit-or-miss and too many stale or bait posts from unverified brokers had me burning hours chasing loads that disappeared. Ended up losing a day and a tank of diesel, so I went back to what I was using and won't be relying on this for my primary freight.

When the route list vanished on a Monday morning right before our first stop, the chat rep walked me through a restore - but the time windows and a few stops never came back. They were polite and did escalate to engineering, yet it took 48 hours and three reopened tickets to get a lasting fix, which is rough when I juggle three trucks and have been on Midwest roads for 22 years. Circuit shaves time when it works, but the uneven support response leaves me torn about depending on it during busy weeks.

Last Tuesday one of my drivers called in sick right before a pickup and I thought the whole load was gonna roll off; Truxx.ai matched me with a backhaul in twenty minutes and the pay was actually fair enough to cover the run. After 22 years in this business with a tight three-truck roster in the Midwest, surprises don’t rattle me much, but that instant match and the single-tap accept kept the day from falling apart. Only gripe is the ETA in the app lagged by a few minutes, but it still earned a permanent spot on my phone.

What sold me was they answered at 10pm when my driver needed a reroute - they actually picked up and found a workable load. With three trucks and 22 years out of the Midwest, reliability like that matters; Dispatch America kept us rolling more nights than not. Only gripe is they don't always get the highest rates, so I still push on negotiations, but worth the peace of mind.