Last month a customs hold on an air shipment left me stuck at the dock with no ETA. Support finally cleared it after a rep stayed late and chased the issue, but only after bouncing between three different agents and getting conflicting updates - grateful that someone fixed it, yet wary of depending on them for tight runs with my three trucks in the Pacific Northwest.
Weldon Deckow
Member since January 2026
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84 reviews · average 3.7
Bottom line: CoyoteGO actually holds the load when you book it - reliable enough to keep my trucks rolling. Instant confirmations and spot-on pickup details cut deadhead for my small PNW fleet after 25 years hauling, though I did see one last-minute cancellation, so four stars.
Booked an LTL through FreightClub last Tuesday thinking I locked in a $220 rate, only to get billed an extra $85 for a liftgate and residential delivery that never showed on the quote. I'm an owner-operator with three trucks in the Pacific Northwest, and I love how fast their rate comparison spits out options when I'm juggling loads - but that same speed feels risky when hidden fees pop up, so I use it for quick checks and then double-check with carriers before committing.
Last month a Spokane-to-Portland load looked dead when the assigned carrier bailed an hour before pickup. The TMS pulled a replacement from Uber Freight’s marketplace in under 20 minutes and pushed the details to my driver's phone - after 25 years on the road running three trucks in the PNW I don't say that lightly.
Last November the portal went dark right as I needed to reroute a refrigerated run off I-5 and I couldn't pull up carrier ETAs or change the tender - cost me a missed connection. I run three trucks in the PNW and after 25 years I want reliability; when Kaleris is up it gives decent routing and tracking, but its unpredictable outages on tight days leave me torn about depending on it full-time.
Bottom line: worth it if you want real per-label savings. After 25 years running three trucks in the Pacific Northwest, the rate-shopping feature knocked several dollars off common lanes and the subscription paid for itself in about three months - that price drop is what sold me.
Last month a pallet vanished mid-route and I called Fretron support - spent an hour being shuffled between reps until one finally pulled the GPS and traced it, which got it back but not before a lot of sweat. I’ve been running three trucks in the Pacific Northwest for 25 years, and I’m torn: they can actually fix real problems, but the long holds and scripted answers make me hesitate to rely on them in a true emergency.
Bottom line: setup was fast - I had my account, imported our customer list, and pulled live rates the same afternoon. I've been running three trucks in the Pacific Northwest for 25 years and what really sold me was the CSV import that mapped addresses without me having to manually fix a hundred entries; support jumped in for one weird field and that saved me a day of headaches.
...paid for a month and scored a couple tidy loads, but for three stubborn little trucks running the PNW the subscription plus per-booking fees ate into margins more than the extra revenue. Useful when the market's tight, so I'm torn.
Bottom line: the real-time tracking is brilliant when it actually updates, but its spotty GPS refreshes have cost me a pickup and a late fee. I run three trucks around the PNW and I love the live map for calling customers, yet seeing carriers frozen on the map for hours makes me distrust the ETA - leaving me torn between relying on the app and calling every driver.
I've used DAT Broker TMS for about three years and it rarely let me down. What made me happiest was the carrier ETA/status updates - on rainy PNW mornings when cell service and patience run thin the system still showed the latest info so I could keep my three trucks moving and the billing on time.
Used LoadPilot for about nine months. Their support is a mixed bag - quick to jump on a call and fix little annoyances, but when the billing/EDI hiccups hit it became a week of rotating reps with no real ownership; I run three trucks in the Pacific Northwest and that delay cost me time and trust, so I'm torn: friendly people who don't always finish the job.