Last month a customs hold on an air shipment left me stuck at the dock with no ETA. Support finally cleared it after a rep stayed late and chased the issue, but only after bouncing between three different agents and getting conflicting updates - grateful that someone fixed it, yet wary of depending on them for tight runs with my three trucks in the Pacific Northwest.
When a Thursday-afternoon pallet bound for a major retailer was misrouted to the wrong hub, UPS located, expedited and delivered it within a single shift - fixing what my old provider routinely stretched into multi-day headaches. After eleven years managing a 60-truck fleet in the Southeast, the single thing that made me happiest was their live shipment visibility; seeing exact handoffs and ETA changes in real time stopped the constant phone tag and let us reassign drivers sensibly. Their rates are a touch higher than what we paid before, but the drop in customer escalations and wasted driver hours earns this a solid four stars from me.
I've used it for six years. The mobile app's photo proof-of-delivery auto-tagging cut my end-of-day paperwork in half and the quick scan status updates let me manage 25 trucks without constant calls - only gripe is it sometimes stalls in low-service areas.
Bottom line - worth the price. Their consolidated monthly invoice knocked out half my billing headaches and stopped surprise accessorial charges from slowly devouring our margins. I’ve run dispatch for 12 years with about 50 trucks in the Southeast, and that one clear bill alone paid for the service.
Rate it, and the next carrier reading this page sees what you found.
