Bottom line: Yusen pulled a last-minute miracle and got a transmission module to our Indiana plant overnight when our vendor missed the cut-off. I called them at 7pm, they rebooked an air uplift, arranged a local pickup, and the dispatcer stayed on the line updating me - saved us from a shudown. I've run my own trucks in the Midwest for 12 years, and this kind of follow-through is rare, so I'll be calling them again.
Hipolito Padberg
Member since January 2026
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92 reviews · average 3.8
Bottom line: Nippon Express was unreliable when it mattered - my pallet sat in customs for four days with no clear answers and it blew a guaranteed delivery window. I've run my own truck operation for 12 years in the Midwest, called their U.S. office nonstop and just got passed between teams; in the end I had to book a local carrier last-minute and absorb the extra cost myself, lost a client and a bunch of bilable hours. Not for time-sensitive freight.
Owner-operator in the Midwest, 12 years on the road. Had a busted trailer spring with a load due in Milwaukee at 9am and figured I'd be out a paycheck, but their rep called, rebookd me to another dock and sorted the paperwork so I rolled in on time - no sitting around waiting on emails. Real people who actually pick up the phone and fix it. Definately sticking with them.
Last spring I had a load rerouted to Des Moines because of a bridge closure, and Priority1's portal updated the pickup/ETA and paperwork in under 15 minutes - actually saw the changelog while I was still on the ramp. After 12 years on the road I’m used to brokers who call, leave cryptic voicemails and make you wait; this was night and day because I could pull rates and confirm the reroute from my phone while fueling, realy saved me a big headache. Small gripe: their carrier chat can be a bit slow sometimes, but that quick portal update is why I keep rolling with them.
Been an owner-operator in the Midwest for 12 years and I deal with customs pretty much every week. FedEx Logistics' customs brokerage actually cleared one of my loads faster than usual and that saved me a day, which was great - but then the invoicing had surpise fees and an agent swap messed up the pickup window so I was stuck playing phone tag. Love the speed when it works, hate the paperwork headache. Kinda torn on them.
Used Ruan's app for about 3 years now. What really makes me glad is the photo ePOD - snaps upload fast even on spotty LTE, so I don't stand around waiting for "uploading" for minutes; little thing but saves alot of time at each stop. I'm a 12-year owner-operator in the Midwest and that speedup cuts my end-of-day paperwork headaches, only gripe is the map once re-routed me weird, but it was a one-off.
Bottom line: Arrive's rates were higher than the usual brokers I use but totally worth it. Paid about 5-7¢ more per mile on Midwest runs and that extra cash covered fuel and then some, so I didnt have to chase sketchy loads just to make payroll. Been running 12 years and the one thing that made me really happy was the steady higher pay - no games, less deadhead, worthit.
Booked an urgent hazmat shipment last Tuesday and PSA BDP told me it'd clear customs same day - it didn't, the truck sat all night and I got hit with demurrage. Calling their cust serv was a joke, 40+ mins on hold, bounced between reps who didn't have the file, and I ended up covering $450 in fees to keep my customer from cancelling. Feels like no one there cares enough to follow up; waste of time and money, won't be going back.
What I liked most was their live tracking actually flagged a customs holdup before it cost me a week. Had a container stuck in NJ over a bad HTS code - their broker callled me, fixed the paperwork, and the hold was released same day, saved me a couple grand in demurrage and a ton of headache. After 12 years on the road in the Midwest I'm picky, but that fast save earned them 4 stars; platform's useful even if the UI can be a bit clunky.
When my Saturday load got rerouted at 2am and the consignee kept moving the dock, Mode's live-tracking pinged me with an updated ETA and a little map that actually showed where the trailer was - saved me two hours of useless waiting. I've been an owner-operator 12 years out in the Midwest and I don't get impressed much, but their visibility tool flagged the problem before my phone even rang, saved a detention fee and realll made my day. Small thing, biggg deal.
When my ocean container got rerouted to Newark and sat for two days last month, AIT's portal was the only thing that actually told me where it was. I'm an owner-operator with 12 years in the Midwest and after dealing with a local broker who only called when stuff broke, AIT's live tracking and proactive alerts meant I found out right when customs cleared it and dodged a detention fee. Not flawless - phone support took a day to respond - but that tracking alone reallly made the switch worth it.
Crazy how their live tracking actually works - saved me a 3-hour deadhead last month. Been running Midwest lanes 12 years and i've seen a lot of TMS crap, but Landstar's ETA updates were legit and it calmed a nasty unload-window mess. App's clunky sometimes and takes a sec to load, but that real-time ping is worth it, i'll stick with them.