Booked an urgent hazmat shipment last Tuesday and PSA BDP told me it'd clear customs same day - it didn't, the truck sat all night and I got hit with demurrage. Calling their cust serv was a joke, 40+ mins on hold, bounced between reps who didn't have the file, and I ended up covering $450 in fees to keep my customer from cancelling. Feels like no one there cares enough to follow up; waste of time and money, won't be going back.
...switched from a small regional broker and PSA BDP's tracking portal actually worked - real-time updates that matched what I saw on the road, which was a relief. Paperwork and customs felt cleaner than before, out here in the Midwest that cuts down on wasted time at the yard. Still not perfect (customer support can be slow after hours), but definitely an upgrade overall.
Our initial shipment sat idle for 72 hours when PSA BDP failed to activate our portal account and misclassified two hazardous line items, forcing a rushed refile with customs. Getting started turned into a slog - duplicate forms, an account manager who changed twice in the first week, and no clear onboarding checklist cost my fleet of ten trucks significant idle time and nearly $3,000 in detention fees. If you need to move quickly, budget extra time and money for their setup.
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