I've used TMW Suite for about five years and the support team has become my biggest headache. When a billing/invoicing glitch wiped out a week of settlements I spent three days being bounced between tiers, on hold for hours and finally had to haul it up to a regional manager to get my pay straightened out - cost me time and a paycheck.
Clyde Rosenbaum
Member since January 2026
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89 reviews · average 2.8
Twenty years behind the wheel out of the Midwest taught me to trust things that actually predict, not just ping - Shippeo called a two-hour delay at a Chicago gate before we even hit the ramp and that heads-up kept us from sitting idle. But on the same run the driver app froze and the updated gate info never showed, so I missed the new slot and squandered the good will we'd just earned; useful when it works, infuriating when it doesn't.
Bottom line: getting FourKites up and running was quicker than I expected - app installed, credentials synced, and my first live route tracked within a day. What really sold me was the onboarding rep who walked me through tying the truck's telematics into their system, so by that afternoon I was getting predictive reroute alerts instead of only seeing problems after they hit.
The mobile app repeatedly freezes during proof-of-delivery uploads and drops GPS pings, which last week turned a simple drop into a four-hour delay and a $200 detention fee. After twenty years behind the wheel in the Midwest, I’m tired of rebooting my phone between stops and retyping paperwork because the app can’t save forms offline.
When an EDI batch failed at 2 AM the night before a big Midwest run, invoices sat in limbo and drivers couldn't get confirmations until noon. I've been on these routes twenty years - most of the time it pushes through and keeps us moving, but those unpredictable outages and slow recoveries make it usable when it works, not dependable when you need it most.
Disliked how Infor's AI ETAs were consistently off - my old GPS-based dispatch board gave tighter, realistic windows. In three weeks the bad ETAs caused missed pickups, surprise detention fees and a lost regular customer, and support's slow, vague fixes made me pull the plug and go back to the clunky system that at least didn't cost me money on the road.
Used it for three months. Getting started was a nightmare - onboarding docs were vague, the “guided” setup broke our EDI link, and after 20 years on the road I watched two weeks of scheduled hauls slide while we racked up about $3,000 in detention fees before support admitted the connector was the wrong version.
When my load was rerouted last week and the ETA vanished from the app, I called support and sat on hold for nearly an hour before anyone picked up. The agent who finally helped actually dug in and fixed the delivery window, which I appreciated - but the promised billing follow-up never came, and after 20 years behind the wheel here in the Midwest I’m left grateful for that one helpful person but annoyed by the rest.
What stood out was the support - they actually answer within minutes and stay on the line until the hiccup’s fixed. Twenty years hauling across the Midwest taught me to expect patchy follow-up, but one night a rep escalated to their tech team and saved me an hour and a headache.
Twenty years behind the wheel on Midwest routes, I put Detrack on every run this season expecting solid tracking and PODs. Instead the app froze twice a day, live maps lagged 20–30 minutes, ETA pings were useless, and proof-of-delivery photos wouldn’t upload - I missed a promised same-day drop, got docked pay, and spent two hours on hold with support; won’t trust it again.
On my first route the app sent me to the wrong unit number and I nearly dropped a pallet at the lobby instead of the loading dock. Getting set up was half frustrating phone calls and half trial-and-error - photo and signature capture finally worked after an hour on the phone, but the onboarding felt clumsy for someone who's driven company routes in the Midwest for twenty years; usable, just not slick.