On my first route the app sent me to the wrong unit number and I nearly dropped a pallet at the lobby instead of the loading dock. Getting set up was half frustrating phone calls and half trial-and-error - photo and signature capture finally worked after an hour on the phone, but the onboarding felt clumsy for someone who's driven company routes in the Midwest for twenty years; usable, just not slick.
Dispatching ten trucks across the Northeast for the last two years, I had one afternoon when Track-POD actually saved us from a refund nightmare. A homeowner insisted a pallet hadn't been left; the driver's timestamped photo of the porch and e-signature closed the case in under 15 minutes and calmed the customer - made me grateful for the POD capture even though the app can lag sometimes.
Bottom line: their support actually answers and sticks with you until the problem's fixed - that kind of help matters. A tech rep stayed on a screenshare for half an hour to chase down a GPS-to-route mismatch and sent clear follow-up steps for my drivers; the app has the occasional lag, but the people on the other end make running two trucks in the Southwest a lot less painful.
Rate it, and the next carrier reading this page sees what you found.
