Getting it set up was a nightmare. Documentation was vague, half my trackers wouldn’t register (the portal kept rejecting IMEIs) and NB‑IoT SIM activation took a week - support replied slowly and we wasted driver hours re-routing, even lost a delivery that cost us a customer credit. Maybe fine if you’ve got a dev team and time to babysit it, but for a 30‑truck dispatcher on the West Coast that onboarding pain wasn’t worth the hit.
Vito Bruen-Bradtke
Member since January 2026
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88 reviews · average 2.4
I've used it for about five months. The ETA update system is the biggest issue - notifications arrive late or don't update at all, so drivers sit idle at ramps and we burned through a week's worth of driver hours plus two hefty detention invoices last month. With 30 trucks on my desk, that unreliable timing costs real money and support's canned replies didn't fix a thing.
Bottom line: the Wialon mobile app is a daily headache. Map freezes and location updates lag so badly that I spent an afternoon rerouting by phone - lost two pickups and a pissed-off customer - and the app kept crashing whenever I switched vehicles. I manage 30 trucks on the West Coast and after a year I'm done; the desktop side works, but the mobile app kills any real-time usefulness.
Wasn't expecting to get into a ticket war, but their support kept me on hold more than once - I'm a dispatcher running 30 trucks on the West Coast and watching tracking events stall felt like Groundhog Day. To be fair, one rep actually dug into a carrier-mapping bug and pushed a patch that fixed our ETA timestamps, but getting to that point took two weeks of follow-ups and a steady stream of 'we're looking into it' replies. Friendly folks and useful connectors, yet the escalation path is hit-or-miss and I still end up reconciling shipments by hand some mornings, so I'm honestly torn.
Thought they'd be an upgrade over our old broker, but CJ's tracking was worse - shipments sat “in transit” with zero updates while drivers waited. I'm a dispatcher running about 30 trucks on the West Coast and their bad ETAs and surprise detention charges cost us roughly $1,200 last month alone. Customer service was slow and unhelpful, so we switched back because the last provider at least answered texts and didn’t hit us with random fees.
Price was the best part. They gave steady, volume-friendly rates for our lanes and the invoices actually matched the quotes, which saved me headaches. I run 30 trucks on the West Coast and after a year with them the fees felt fair enough that I didn’t bother shopping around - you might shave a buck here or there elsewhere, but not worth the hassle.
For the past year I've used Nippon Express. They sometimes come through - I've had last-minute ocean-to-ground transfers rescued by a rep - but just as often paperwork or a customs lag leaves my drivers sitting idle. I'm a West Coast dispatcher with about 30 trucks, so reliability matters; it's hit-or-miss enough that I won't count on them for tight windows.
I've used ITS Logistics for a year, and what stands out is their support team - one rep even stayed on a messy drayage hold overnight until the paperwork cleared. With about 30 trucks on the West Coast, radio silence would wreck schedules, so that kind of hands-on follow-up keeps things moving. Not five stars only because the online load portal can lag sometimes, but their people make up for it.
On day one the RedwoodConnect sign-up gave me two different usernames and the password reset link failed during our morning pickups, leaving two trucks parked for three hours. Their onboarding team didn't respond for most of the day and when they finally did it was canned instructions that didn't match our carriers; I dispatch about 30 trucks on the West Coast and that downtime cost us fuel and a detention fee. Getting started felt like pushing a boulder uphill - too many clicks, wrong info, and no real help when it mattered.
I've used them for about a year. Their dispatch support can be great - one rep pulled an overnight reroute that literally saved a trailer and earned some real gratitude. Running 30 trucks on the West Coast, I need consistency, and that's where I'm torn: long hold times and repeated billing slip-ups have cost me hours, so while they can move fast in a pinch, follow-through and admin are hit-or-miss.
I spent the last year dispatching roughly 30 trucks through Kenco on West Coast lanes, so I got a decent feel for them. Their tracking and warehouse scans were a step up from the last 3PL we used - ETAs were more reliable - but scheduling windows were tighter and routing approvals often dragged, which bled into driver hours. Visibility improved, flexibility didn't, so I'm honestly torn.
Love that the app pushes live delivery updates in real time, but it drains my phone and has crashed during busy shifts. Most days the tracking stops drivers from calling me every five minutes, which matters when you're juggling 30 trucks on the West Coast; yet a frozen map during a detour last week cost us an extra hour and a manual reroute. Useful overall, annoying in practice - fix the stability and battery hit and it’d actually save me headaches.