I spent the last year dispatching roughly 30 trucks through Kenco on West Coast lanes, so I got a decent feel for them. Their tracking and warehouse scans were a step up from the last 3PL we used - ETAs were more reliable - but scheduling windows were tighter and routing approvals often dragged, which bled into driver hours. Visibility improved, flexibility didn't, so I'm honestly torn.
I've used Kenco for five years. Their customer support staff are courteous and usually prompt to acknowledge issues, but when a true escalation is required the followthru slows dramatically and cases sometmes sit without clear ownership, which is frustrating. I manage 15 trucks in the Southeast so that inconsistency directly affects dispatching; I'm genuinely torn because the reps try hard yet suppport tickets can vanish into a backlog.
The mobile app's real-time ETA updates are what I liked most - they let me spot cascading delays before drivers even call in. It has cut down on radio traffic and simplified dispatch decisions; managing 60 trucks across the Southeast, those minute-by-minute adjustments save time and fuel. Sync hiccups in low-signal areas and limited bulk-editing keep it from being perfect, but it performs very well for day-to-day operations.
Rate it, and the next carrier reading this page sees what you found.
