...and the AI load-matching is what saved our week - it found LTL consolidations I never would have booked, cutting deadhead and trucks out for a day. I'm a Midwest dispatcher with 40 trucks and 18 years in the saddle, so that kind of smart suggestion actually matters to me.
Orland Dibbert
Member since January 2026
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87 reviews · average 3.7
Eighteen years into dispatching a 40-truck fleet in the Midwest, reliability isn't optional. When a sudden blizzard wiped out lanes last winter, Uber Freight TMS found replacement carriers fast through its capacity marketplace and the live tracking kept me ahead of shifting ETAs - it worked exactly when I needed it.
Used it for 18 months. It has solid tracking and dispatch features that our 40-truck outfit actually uses, but the subscription plus add-on fees are high enough that some months it felt like we were paying more for promise than measurable savings - I'm honestly torn whether the convenience justifies the cost.
Thought I'd lose the load last week when the carrier bailed at 3 a.m. - DAT Broker TMS rebooked a replacement and auto-generated the corrected invoice in under ten minutes, which saved me hours on calls and emails. I'm a dispatcher with 40 trucks and 18 years in the Midwest, and that single automation made the day way less chaotic.
Half the time the support feels like a lifeline - had a rep spend an hour walking me through a messed-up invoice and it actually fixed the weekend panic. But just as often tickets get relayed between teams and sit cold, and with about 40 trucks in the Midwest those slowdowns hit payroll, so I’m torn: capable people, inconsistent follow-through.
Bottom line: getting started with Tai TMS was a real mixed bag - some things clicked quickly, other parts felt like pushing a boulder uphill. Their carrier/load-board integrations worked almost right away and my rep was helpful, but importing legacy lanes and building rate templates involved weeks of field-by-field mapping and cryptic errors; after 18 years in the business and running about 40 trucks, there’s a payoff once it’s set up, but don’t expect plug-and-play.
Last Thursday a driver missed a Gary pickup and I had about 90 minutes to fix it before detention - RigBooks' live location map and quick dispatch notes let me find him, ping him, and reroute another truck in under ten minutes, which saved us a hefty fee. I run 40 trucks out of the Midwest and after 18 years on the job that one feature paid for itself that week.
I've used it for six months. Compared to the old locally-built system we ran for years, Axon's so-called integrated updates keep rewriting settled driver pay when a load is edited, which cost us nearly $4,000 last month in corrections and left dispatchers buried in spreadsheets instead of moving trucks.
I've used TruckingOffice for three years; with a 40-truck fleet and 18 years in the business I'm torn - invoicing and IFTA logs usually behave, but a few times during peak billing a sync failure wiped a day's statuses and support was slow enough to make dispatchers swear. It handles the daily grind most weeks, yet I still check the board twice on Monday mornings because reliability has been inconsistent.
Most impressive was that it didn't go down during peak harvest - when other apps choked, bulkTMS kept our trips moving. We run 40 trucks across the Midwest and the order/dispatch updates came through reliably, which saved me hours of calls and kept drivers on schedule.
Yesterday one of our trucks sat at a customer's dock for two hours because AXIS kept showing the rig “on route” - the driver was changing a tire and the customer charged us $375 detention. I've run dispatch for 18 years with a 40-truck fleet and my old TMS gave accurate GPS and alerts; switching to AXIS has already cost us time, money, and a lane.