Yesterday one of our trucks sat at a customer's dock for two hours because AXIS kept showing the rig “on route” - the driver was changing a tire and the customer charged us $375 detention. I've run dispatch for 18 years with a 40-truck fleet and my old TMS gave accurate GPS and alerts; switching to AXIS has already cost us time, money, and a lane.
Bottom line: worth the price for what it actually does. I was skeptical - price wasn't cheap - but the live ETA map cut driver check-ins and admin time so much that, after nine years dispatching in the Southeast for a 60-truck outfit, it paid for itself in about six weeks. Only gripe is the add-on fees when you scale up, but that one feature made my day-to-day a lot less chaotic.
Terrible reliability - AXIS went down right when I needed to reroute after a truck failure. Had 25 trucks in the Midwest; we were blind to ETAs for three hours, lost two loads and paid roughly $1,200 in detention and deadhead trying to scramble drivers.
The mobile app's offline photo upload that auto-syncs when you get signal - that one feature alone sold me. I run solo in the Southwest and cell drops all the time, but I can snap POD pics, jot a quick note, and it pushes to dispatch once I'm back on LTE; no more texting photos or waiting around. Easy to use and fast, it realy shaves minutes off my day.
Rate it, and the next carrier reading this page sees what you found.
