Midwest dispatcher managing 40 trucks for 18 years. An after-hours rep stayed on a three-way call until a paperwork mismatch was sorted with my driver and the consignee - cut what looked like a day-and-a-half delay down to a couple hours, and that hands-on follow-through is why I give them 4/5.
Orland Dibbert
Member since January 2026
Activity
Reviews87
Helpful0
Reviews
87 reviews · average 3.7
Their customs brokerage cleared a tricky pharmaceutical shipment in under 12 hours - saved me a weekend of headaches. I coordinate 40 trucks across the Midwest and after 18 years I don't get impressed easily, but that quick clearance and tidy paperwork sped up routing and pickup, even if their tracking portal felt a bit sluggish.
Last month one of our trucks sat for four hours at the Port of Long Beach - ITS called, fixed the paperwork and had it moving in under an hour. I dispatch forty trucks in the Midwest and after 18 years of dealing with slow drayage partners, that single quick pickup (and the live gate updates) was night-and-day compared to our old provider.
When a bridge closure dumped half my morning loads onto detour routes, Redwood rebooked everything and pushed the new ETAs to the drivers in under 30 minutes - one call, one update in RedwoodConnect, problem solved. After 18 years and a 40-truck operation in the Midwest, that quick reroute and real-time visibility is night-and-day compared to the old broker who left me on hold for hours.
Man, PEAK's live-tracking kept everything honest - lane-level ETAs and push updates cut our waiting times and let me reassign trucks on the fly. One glitch: customs alerts lagged a couple times, so four stars, but that visibility alone saved us hours.
Bottom line: FedEx Logistics was noticeably quicker than the regional outfit we used before - their customs brokerage cleared a shipment that used to sit for a day in under three hours, and with my 40 trucks that sped up driver turns and saved a lot of headaches. Rates ran a touch higher, but that one change made the switch worth it.
Bottom line: Kerry Logistics cleared our Asia imports faster than the big national broker we used to rely on. After 18 years and running 40 trucks in the Midwest, the thing that actually made me happy was their broker picking up calls and getting holds lifted same-day - saved us a day or two of dwell and kept drivers from sitting idle.
Bottom line: their support saved my Friday. My rep stayed on the phone with me late, rerouted a stranded driver and booked a replacement load in under an hour - after 18 years running a 40-truck fleet in the Midwest, that kind of follow-through is why we stick with them.
Three years using PSA BDP, and their customs team has bailed us out of two nasty holds at the border. But the account reps rotate so often that as a dispatcher for 40 trucks in the Midwest I end up re-telling the whole story, and sometimes get radio-silence for hours when we need answers fast - helpful one day, maddening the next.
I've used Werner Logistics for three years. They quote decent base rates but the add-ons and surcharges stack up - on my 40-truck dispatch operation (18 years in the business) it works on steady retail lanes where the visibility actually saves me time, but on patchier runs I often feel like I'm paying more for convenience than true savings.
The load visibility portal is maddeningly slow and prone to timeouts when we need it most. Yet the ETAs and pings are surprisingly accurate - saved us headaches while managing 40 trucks across the Midwest - so I'm torn between sticking with Mode for the data and wanting a platform that actually stays responsive.