Three years using PSA BDP, and their customs team has bailed us out of two nasty holds at the border. But the account reps rotate so often that as a dispatcher for 40 trucks in the Midwest I end up re-telling the whole story, and sometimes get radio-silence for hours when we need answers fast - helpful one day, maddening the next.
...switched from a small regional broker and PSA BDP's tracking portal actually worked - real-time updates that matched what I saw on the road, which was a relief. Paperwork and customs felt cleaner than before, out here in the Midwest that cuts down on wasted time at the yard. Still not perfect (customer support can be slow after hours), but definitely an upgrade overall.
Our initial shipment sat idle for 72 hours when PSA BDP failed to activate our portal account and misclassified two hazardous line items, forcing a rushed refile with customs. Getting started turned into a slog - duplicate forms, an account manager who changed twice in the first week, and no clear onboarding checklist cost my fleet of ten trucks significant idle time and nearly $3,000 in detention fees. If you need to move quickly, budget extra time and money for their setup.
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