During rush hour last March a trailer stalled on I-10 and Wialon stopped updating coordinates for nearly 25 minutes - driver stuck on the shoulder, cops en route, and I had no live feed to coordinate. I run 15 trucks across the Southwest and after ten years dispatching I’m torn: most days it tracks fine and cuts down on guesswork, but those blackout windows when you need it most make it unreliable for emergencies.
Abelardo Lind
Member since January 2026
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99 reviews · average 3.8
Dispatching in the Southwest for a decade, I called StarBriges in a panic when a driver missed a scheduled pickup. Their rep stayed on the line, routed a nearby sprinter, and fed constant live updates that relentless support salvaged the delivery window.
Bottom line: their real-time shipment visibility took the guesswork out of load planning. With 15 trucks running from the Southwest, the portal’s live ETAs and speedy tender responses cut our dock wait times and smoothed routing - a solid 4/5.
When a last-minute oversized load lost its permit window and had to be rerouted across three states overnight, Logistics Plus found a carrier, got the permits, and kept the freight moving. I've run a 15-truck dispatch in the Southwest for ten years, and the thing that made me trust them was a single ops rep answering texts at 2 a.m. with accurate ETAs - they pulled it off when it mattered.
Bottom line: their tracking and global reach feel like an upgrade, but pickups and detention billing are messier than the regional carrier we used before. I dispatch 15 trucks across the Southwest and after ten years I'm torn - drivers like the clearer ETAs and fewer phone-tag moments, yet loads sit longer and untangling detention charges takes more time than it did with the smaller outfit, so it’s a trade-off rather than a straight improvement.
Dispatching 15 trucks across the Southwest for a decade, I needed a partner I could onboard fast. Yusen had our EDI talking to our TMS in under two weeks - that fast connection cut setup chaos in half and is what sold me, even though a few billing quirks needed extra calls to sort.
The onboarding speed was the thing that sold me - RedwoodConnect and my account rep had our TMS talking and first loads moving inside five days. My small fleet of 15 trucks in the Southwest liked that one person handled the paperwork so I could keep dispatching without babysitting the switch.
The onboarding call that was supposed to take 30 minutes dragged into a two-hour troubleshooting session when their portal refused our EDI files. I'm a dispatcher running about 15 trucks in the Southwest with ten years under my belt, and I'm genuinely torn - the reps were patient and fixed things eventually, but getting started was clumsy enough that a few loads were delayed the first week.
Bottom line: getting started with Priority1 left me torn - their cloud TMS let me pull rates and track a few loads same day, but real setup was messier than advertised. I run 15 trucks in the Southwest and the self-serve portal was handy, yet waiting two-plus weeks for EDI keys and fighting to get a couple carriers to accept our paperwork meant we still had to babysit onboarding the whole time.
Bottom line: Worth the price - not the cheapest, but you get predictable costs. They honored quoted rates and kept accessorial surprises rare, which saved my 15-truck fleet in the Southwest after ten years on the road.
Ten years in logistics running 15 trucks around the Southwest taught me to expect surprises, so when a supplier called at 3 AM about a missed handoff I braced for the worst. Ascent's PEAK pinged me with the transfer error and a rep was on the line within ten minutes to book an air bridge - the part was on-site six hours later; paperwork was a little messy, but that quick rescue kept the plant running.
After a decade dispatching fifteen trucks across the Southwest, I can tell when a support team actually cares. Kenco's customer service stood out because one rep stayed on the line until a routing software hiccup was fixed and even followed up the next morning - quick, personal follow-through that kept my drivers moving, though billing responses can still lag sometimes.