After a decade dispatching fifteen trucks across the Southwest, I can tell when a support team actually cares. Kenco's customer service stood out because one rep stayed on the line until a routing software hiccup was fixed and even followed up the next morning - quick, personal follow-through that kept my drivers moving, though billing responses can still lag sometimes.
I've used Kenco for five years. Their customer support staff are courteous and usually prompt to acknowledge issues, but when a true escalation is required the followthru slows dramatically and cases sometmes sit without clear ownership, which is frustrating. I manage 15 trucks in the Southeast so that inconsistency directly affects dispatching; I'm genuinely torn because the reps try hard yet suppport tickets can vanish into a backlog.
The mobile app's real-time ETA updates are what I liked most - they let me spot cascading delays before drivers even call in. It has cut down on radio traffic and simplified dispatch decisions; managing 60 trucks across the Southeast, those minute-by-minute adjustments save time and fuel. Sync hiccups in low-signal areas and limited bulk-editing keep it from being perfect, but it performs very well for day-to-day operations.
Rate it, and the next carrier reading this page sees what you found.
