Cassie Hoeger
Activity
Reviews
95 reviews · average 3.6
When a bridge closure left a driver stuck overnight and the consignee wanted immediate proof, an Uber Freight rep stayed on the line for nearly three hours - re-routing the load, filing the paperwork, and even texting the receiver until acceptance came through. That sort of stick-to-it customer support won me over.
Last Thursday a refrigerated load went radio-silent for three hours and I couldn’t get the driver; TQL TRAX pinged the trailer, showed location and temperature updates in real time, and we rerouted before the goods warmed up - saved the customer a ton of headache. Their live tracking is the one feature that actually matters for my 80 trucks on the West Coast.
When a Friday-night port backup in Tacoma threatened a critical engine-part run to an L.A. line, Expeditors found an alternate routing and kept the shipment moving. From my West Coast dispatch desk - roughly eighty trucks and seven years in the job - the thing that stood out was the steady, accurate ETA updates until the load hit the dock; that reliability saved the delivery.
…that live-ETA map actually saved me a ton of headaches. Juggling 80 trucks on the West Coast, the accurate pickup/arrival windows and timely exception alerts cut our reroutes and driver downtime - sounds small but it tightened up our day-to-day more than I expected.
Bottom line: worth the slight premium for predictable pricing. I dispatch 80 trucks on the West Coast and after seven years of bouncing between carriers, J.B. Hunt’s steady fuel surcharge and cleaner invoicing are the one thing that made my quotes actually match reality - saved hours chasing surprises and preserved a few percentage points of margin even though the base rate isn’t the cheapest.
...thought RyderShare had fixed the booking chaos - sent the same load to two different carriers both showing “confirmed,” driver sat idle three hours and we ate $480 in detention while the customer blew up. Dispatcher for an 80-truck West Coast fleet with seven years under my belt; won’t trust their confirmations until they actually mean something.
...the freight bills actually lined up - we cut LTL costs about 10–15% on our regular lanes once I started using their rate comparison, so the subscription paid for itself in a couple months. After seven years dispatching on the West Coast with an 80-truck fleet, that consistent price drop is why this gets a 4/5 from me.
Seven years into dispatching an 80-truck operation on the West Coast, I finally pulled the plug on our decade-old TMS and moved us onto Uber Freight TMS. The built-in carrier marketplace was the thing that made me happy - instead of hunting down carriers across three portals and waiting forever for tenders, I can post lanes and get confirmations in minutes, which noticeably cut our empty miles and the weekly scramble.
I've used it for 7 years - the mobile app actually lets drivers punch updates and photos straight into the load so I can skip half the phone tag. But with an 80-truck operation on the West Coast the app's map refresh is often sluggish, push notifications drop, and when it freezes I spend as much time troubleshooting as I save; so I'm torn - handy when responsive but maddeningly flaky at peak times.