Dahlia Sanford
Activity
Reviews
89 reviews · average 4.3
Two weeks ago a refrigerated load showed a temperature spike on the app just before a pickup window, and I watched Werner's team push a local dray to swap trailers before anything spoiled. I dispatch ten trucks in the Northeast with two years under my belt, and that quick tracking alert plus the rep who actually called our driver saved the load - four stars from me.
Bottom line: Mode's app nailed the one thing I actually care about - accurate, real-time ETA push alerts that cut the constant calling. With ten trucks across the Northeast those pings shave off an hour of phone tag each morning and let me actually plan instead of firefighting.
A customs hold on a pharma load last month had customers breathing down my neck; after two years dispatching ten trucks in the Northeast I couldn't afford a missed window. A Maersk rep called at 10pm, pushed the paperwork through and got an overnight release so our pallets hit the dock on time - one call like that earns them four stars from me.
Two years with Americold and their support team is the only one that actually calls before paperwork spirals out of control - handling ten trucks in the Northeast, that quick callback last month saved us from a missed load and an expensive detention.
Support is a mixed bag - once they located a stranded load in under an hour, other times I'm stuck on hold with vague emails that go nowhere. I'm a dispatcher for ten trucks in the Northeast, and that inconsistency leaves me torn: the system can help, but the human follow-through often means I’m cleaning things up after hours.
When a Jersey warehouse refused a late pallet at 10:30pm and my driver had nowhere to stage, GEODIS support got a local ops lead on the phone and had the pallet rebooked to another dock in under 30 minutes - saved us a ton of driver downtime. I dispatch ten trucks around the Northeast and after two years their reps actually following up like that is why I keep using them and gave them four stars.
Last spring one of our reefers got reassigned through Echo and the driver ended up sitting two hours outside Albany because the pickup address changed in the app at the last minute. Their EchoShip map makes those changes way clearer than the clunky email chain my old broker used, and I run ten trucks in the Northeast, but support's response time is hit-or-miss so the tech wins some days and creates extra headaches on others.
When a last-minute reconsignment out of Boston threatened a $1,200 reload charge, Hub Group quoted half that and saved the run. I dispatch ten trucks in the Northeast and after two years their pricing - and them actually sticking to the number - made it completely worth the switch.
Two years in, the pricing is the main reason we stuck with Penske. Managing ten trucks in the Northeast, that steady per-mile rate took the guesswork out of monthly budgets and saved us enough versus spot brokers that the slightly higher base fee felt worth it.
Two years in with WWEX after switching from a small local broker for my ten-truck Northeast fleet, and their tracking actually matches what my drivers report - we've cut down “where’s my load” calls dramatically. The live dashboard is the one thing that made running daily dispatch noticeably easier.