Yesterday we hit a worst-case: an import error started trashing pickup orders right at load time. Support answered in ten minutes, jumped on a screenshare, stayed two hours fixing the data and even shipped a cleanup script afterward. I dispatch for 50 trucks down here in the Southeast and after 12 years in the job that kind of follow-through - staying on the line until it was sorted and sending a clear incident log - saved us detention fees and a lot of headaches.
Domenick King
Member since January 2026
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100 reviews · average 4.4
I've used CargoWise for about three years. The mobile app's photo-to-POD uploads are what I love - grab a pic, it tags to the right job and drivers don't have to call me back every five minutes. With 12 years in dispatch and a fleet of about 50 trucks in the Southeast, that tiny workflow win saves a ton of headaches; the app can be a bit sluggish sometimes but it's usually reliable.
I've used OpenText Business Network for about two years. The price looked high at first, but the flat monthly fee and real drop in our EDI/transaction charges meant it paid for itself in under a year - that predictable billing is what made me happy. Running 50 trucks in the Southeast, that one change saved me time and actual dollars, so worth every penny.
Bottom line: Infor tightened up our ETAs and saved me from the usual 2am scramble. We were on a patchwork of spreadsheets and an older TMS before, and the AI-driven ETA and carrier updates actually matched reality a lot more - I could reassign a driver earlier and trimmed empty miles on runs that used to sit idle. Took a couple weeks to tune the alerts, but overall a noticeable upgrade from what we were using.
Paid a premium for Infios last quarter - worth every penny. The one thing that made me happy was the execution engine catching routing and billing mismatches so we stopped throwing money at bad tenders; for our 50-truck fleet in the Southeast that cut carrier spend enough to cover the fee in under four months, in my 12 years doing this I haven't seen payback so quick. Setup had its bumps but the price actually felt like an investment, not a cost.
The first time we had to reroute a trailer after a bridge closure, I jumped into Transporeon to book a replacement carrier and it actually worked faster than I expected. Getting started surprised me - I uploaded our carrier list with the CSV template and the system matched fields almost perfectly, so within an afternoon my team of about 50 trucks was visible on the platform. Some of the deeper settings took a bit of poking and a quick chat with support, but that one-click carrier import got us rolling, so I'm voting 4/5.
I've used it for three years. What really sold me was the support team's follow-through - when a routing glitch pops up at 3 a.m. they don't just open a ticket and disappear; they call, stay on the line with a driver if needed, and actually fix the problem instead of offering temporary workarounds. Running dispatch for about 50 trucks in the Southeast, that kind of hands-on help keeps my weeknights sane.
I've used it for two years. Getting started was way easier than I expected - the onboarding rep walked us through the pre-built carrier connectors and APIs and had live lanes for our 50 trucks in under a week. A couple interface quirks pop up, but that fast carrier setup alone saved me a ton of headaches.
Last Thursday a carrier switch wiped out our bookings two hours before a pickup and I called support in a panic. They answered in about ten minutes - Ben jumped into a remote session, dug into the routing rules, fixed the mapping glitch, and stayed on the line until the driver actually pulled away. I run roughly 50 trucks across the Southeast and the thing that sold me was that hands-on help plus the follow-up email with screenshots so we could train the schedulers.
Bottom line: Samsara's dashcam event reviews save me a ton of headaches. We run fifty trucks across the Southeast and being able to pull up crisp, time-stamped clips that show exactly what happened - who braked, who cut us off, where the maneuver started - has cut dispute time with drivers and insurers down to minutes. I knocked a star off because uploads can lag in dead-cell zones, but when the footage comes through it's a huge help.
I've been using Detrack for about three years. What really made me happy was their support team - we had a weird ETA glitch on one of our busiest routes for about 50 trucks, and they dug through logs, pushed a fix in under a week, and texted me daily until it was sorted. The app still has quirks, but that level of follow-through keeps me on board.
Bottom line: support is hit-or-miss. Some reps jump on the phone and actually fix routing and POD problems within an hour, but other times tickets go silent for 48+ hours and you get a templated reply that doesn't address the issue. I run 50 trucks across the Southeast and after 12 years in the biz that inconsistency makes me hesitant to rely on Track-POD when things go sideways, even though their delivery confirmations and photo proofs are useful when everything's working.