I've used it for three years. What really sold me was the support team's follow-through - when a routing glitch pops up at 3 a.m. they don't just open a ticket and disappear; they call, stay on the line with a driver if needed, and actually fix the problem instead of offering temporary workarounds. Running dispatch for about 50 trucks in the Southeast, that kind of hands-on help keeps my weeknights sane.
Last Tuesday when a customer rerouted at the last minute, the mobile app pushed the new stop and my driver got the change instantly - I updated him, grabbed a photo POD and avoided a pile of phone calls; saved me an hour. I run two trucks in the Southeast and after six years on the road this TMS app is the first that actually makes mid-shift changes feel manageable.
Bottom line: getting started was much faster than I expected - we were live and moving loads in under a week. What really made me happy was the pre-built carrier connctions; they imported our rate tables and EDI settings so I didn't have to retype dozens of accounts, that saved us days. We run 35 trucks across the Southwest and the onbording rep patiently answered odd corner-case questions late at night, so the few hiccups were resolved quickly.
I've been using e2open Transportation Management for three years. The support team really made the difference: when a routing exception threatened a week of shipments they stayed on the phone with my dispatchers until the fix was in place and even coordinated a targeted patch overnight. For a 250-truck operation in the Southwest with 15 years in the business, that level of follow-through turned a potential crisis into confidence.
Rate it, and the next carrier reading this page sees what you found.
