Last Thursday a full truck vanished from the dispatch queue an hour before pickup - the app showed it “in transit” while the driver was still loading at the shipper. Compared to the TMS we had before, which updated statuses instantly and let me correct mistakes fast, Logistically felt sluggish and buggy; I spent an extra hour on the phone, we ate a detention fee, and a customer threatened to move lanes. It looks good on paper with LTL quoting and portals, but for day-to-day dispatching it actually made my job harder, not easier.
Domenick King
Member since January 2026
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100 reviews · average 4.4
What I love most is the mobile app's push alerts - carrier confirmations and ETA changes hit my phone instantly so I stop chasing drivers all afternoon. I run fifty trucks and after twelve years in this business I'm picky; the day-to-day workflow on the app is quick and doesn't make me dig through clunky screens. One-tap status updates are a tiny feature that saves me hours.
What I liked most is the mobile app's photo proof-of-delivery - drivers snap a pic and it pops into the load page in seconds. No more ‘did you send it?’ back-and-forth; billing moves the same day and I can actually grab a coffee between tenders. Running 50 trucks for 12 years down here in the Southeast, that one little feature cut our paperwork lag and driver calls almost in half.
What I liked most was the mobile app's push notifications for ETAs and carrier confirmations - saves me from chasing drivers all day. After 12 years running a 50-truck operation across the Southeast, those little updates cut out a ton of back-and-forth and let me focus on the real headaches. The app is pretty snappy, though the map will sometimes freeze, but it gets the job done and keeps the office calmer.
Bottom line: RigBooks ditched our chaotic spreadsheets and constant call-backs. I’ve run dispatch for twelve years on a 50-truck fleet in the Southeast, and the thing that actually made me happy was the live driver assignment and status - I can send a load, watch the driver accept it, and stop fielding a dozen “where’s my load” texts. Uploading settlement docs into the load saves me from digging through a shoebox of PDFs.
The thing I loved most was the automatic driver-pay recalculation whenever a dispatch gets changed. Change a pickup time, add a layover, or split a load and the settlements tab updates and pushes the new numbers straight to billing and driver sheets - no chasing or double entries. With 50 trucks in the Southeast, that one feature cut our end-of-week scramble down by hours.
The mobile app is maddeningly slow and crashy - drivers can't update check calls without the whole thing freezing. I've been dispatching for 12 years and run 50 trucks in the Southeast, and this app cost us missed pickups, a pile of paperwork, and a couple detention fees that could've been avoided. Half the time it pushes us back to paper or the desktop, which defeats the whole point of having a phone app at all.
Weekend scramble here - I dispatch about 50 trucks across the Southeast. Getting PCS TMS up wasn't instant; onboarding and mapping our lanes took a couple of days and some late nights digging through import quirks. Once Cortex AI kicked in and started suggesting route tweaks that cut our deadhead, that one feature made the startup pain totally worth it.
Dropped a support ticket at 9:30 p.m. when invoicing stalled and didn’t expect much, but the on-call rep answered within 20 minutes and stayed on the line until the batch cleared. They even walked me through a temp fix and followed up with an email that had the exact steps to avoid it next time. We run about 50 trucks in the Southeast, so uptime matters - only reason it’s not five stars is occasional lag in the UI during peak dispatch windows.
...when the storm knocked out half our office last month, McLeod still let me push updates and keep drivers moving. With 50 trucks on the road I worry about downtime, and their servers plus the mobile dispatch held up - big relief. UI gets a little clumsy at times, but it did exactly what mattered when everything else went sideways.
Bottom line: getting TMW Suite live was way less painful than I expected. Their import tool auto-mapped our 50 trucks and drivers from messy spreadsheets, which saved me days of grunt work - that single feature made me genuinely happy. After 12 years dispatching in the Southeast, I appreciated that the onboarding rep walked us through real lanes instead of reading slides; practical, fast, and usable right away.
The thing I liked most was their support - someone actually picks up the phone and stays until the problem is solved. Last month a weekend load went dark and one rep stayed on a three-hour call, pulled carrier GPS and got the driver rerouted so we didn’t miss the slot; with 50 trucks across the Southeast that hands-on help saved us a day of headaches. Simple, human help that gets results.