Bottom line: their mobile app cuts down my back-and-forth calls and actually keeps loads moving. Dispatching 50 trucks around the Southeast for the last 12 years, the live ETA pushes and one-touch photo POD upload are the things that made me happiest - drivers snap, upload, and I can clear a delivery or reassign a load without digging through paperwork. Huge time saver, and it still works when the signal gets spotty.
Domenick King
Member since January 2026
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100 reviews · average 4.4
…and right when a driver missed the turn and was barreling toward Atlanta instead of Charleston, CJ's tracking pinged me with his exact coordinates so I could call and reroute him before we lost the day. I've got fifty trucks on my board and that one real-time alert saved a customer's weekend and me a pile of explaining, which honestly made me happy. Their reps were a little slow on the follow-up paperwork, so not perfect, but solid service.
Their customs team cleared a load in half the time our old broker did, and that saved us a day of detention fees - that was the real win. After 12 years running 50 trucks in the Southeast I was skeptical of any 'faster' claim, but this actually meant fewer frantic calls and a calmer dispatch board. Communication had a hiccup on one ocean quote, so not perfect, but for day-to-day freight they beat what we used before most weeks.
We were drowning in phone calls during peak season - RedwoodConnect's live ETA updates changed that. I'm a dispatcher running about 50 trucks in the Southeast, and those real-time ETAs cut our manual check-ins by at least half and stopped customers from calling every hour. The platform flags exceptions early so I can fix problems before they blow up, and their team actually picks up when something weird needs human attention.
Real-time tracking on the mobile app is what sold me - it's dead-on and saves us from endless calls. I can open the app, pull an exact ETA, snap a proof-of-delivery photo and have it uploaded and visible to the retailer in under thirty seconds, which after 12 years dispatching a 50-truck fleet in the Southeast feels like magic. Interface is clean and it keeps working even when LTE gets sketchy, so day-to-day chaos is actually manageable now.
...when the supplier called at 2 a.m. saying the aerospace actuator wouldn’t make the morning flight, I braced for a nightmare. PEAK popped up with a live reroute and an ETA, Ascent’s rep stayed on the line while I diverted one of my drivers at the next stop, and we rolled into the shop before their tech even finished breakfast. Out here in the Southeast juggling fifty rigs, that single alert saved a six-figure shutdown - props to the team.
...that predictable landed-cost quote was worth every penny. After 12 years of chasing surprise brokerage fees for a southeastern fleet of about 50 trucks, having one clear customs charge from FedEx Logistics meant fewer headaches and no unexpected hold-ups at the border. They might charge a touch more up front than random brokers, but paying a little extra to avoid late fees and paperwork nightmares made it totally worth it.
…their customs broker pulled a six-hour miracle and got a messed-up entry corrected before detention kicked in. I'm the dispatcher for about 50 trucks down in the Southeast, and that quick fix saved us the detention fees and a very unhappy driver. Communication was plain and direct - no corporate fluff - so they're my go-to for Asia–U.S. clears.
Bottom line: getting set up with Forward Air was way easier than I expected. With 12 years dispatching and roughly 50 trucks across the Southeast under my watch, I've wrestled with slow onboarding before - here one onboarding rep got our EDI talking and sorted airport gate passes in about two days. No drawn-out back-and-forth; we were loading and moving freight the next morning and that quick turn made my life a lot simpler.
Bottom line: decent capacity but getting started was clunky and slow, so I'm torn. They have a slick-looking portal and the tracking worked once lanes were live, but onboarding was a headache - carrier verification took nearly two weeks and I kept getting asked for the same docs after the rep changed. I run about 50 trucks in the Southeast and after 12 years I expect faster setup; if you can stomach that initial friction it can pay off, but it cost me time and patience.
…their live-tracking portal is what sold me. After 12 years and juggling 50 trucks in the Southeast, the way it pushes minute-by-minute ETA nudges straight to drivers' phones let us reassign loads on the fly and cut a whole morning of waiting. That's the one feature I'd happily pay extra for.
Never thought a map would change our day-to-day. Last week a dock delay tied up two lanes and Mode’s real-time load visibility with push ETA updates kept my drivers moving instead of sitting - I run 50 trucks around the Southeast, and that one feature alone cut idle hours and saved fuel. UI lags now and then and billing could be clearer, but for actually seeing where loads are it's solid.