Biggest gripe is the cost - the subscription is pricey and feels aimed at much larger shippers. It did pay off once: during a December nor’easter we got early warnings and rerouted a dozen loads, which probably saved us from long delays and fees. Most weeks, though, alerts felt noisy and the monthly bill didn’t shrink enough to prove the value. If you run a 150-truck fleet in the Northeast (28 years in the game), you can squeeze some ROI, but only if you pick modules carefully and push hard on pricing. Three stars because it helps when it matters, but it’s expensive the rest of the time.
Mae Kris
Member since January 2026
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91 reviews · average 4.0
After 28 years keeping a 150-truck fleet moving through the Northeast, I wasn't expecting software to sort out our supplier chaos. Last winter a key pallet supplier lost a warehouse to flooding and Coupa's dashboard shoved that disruption into my inbox faster than my brokers did - the alert listed affected POs and transit holds in one view. Because of that single notification we rerouted two reefers, tapped a secondary vendor the same afternoon, and avoided a week-long stockout at our busiest terminal. I won't pretend it replaces our TMS, but that real-time link between purchasing and on-the-road ops saved us tens of thousands in detention and customer penalties. One simple alert made the difference between a delivery meltdown and a bruised but intact delivery day.
After nearly three decades running a 150-truck operation in the Northeast, I tried Sensefinity to get better visibility on our refrigerated and high-value loads. Unboxing trackers and affixing them to trailers was the easy part; getting them live in the platform was a different story - SIM activations, firmware mismatches and a clunky QR pairing flow ate a full week of setup time. Support was patient and eventually sorted most issues, but the docs read like they were written for someone already deep into IoT projects, so our dispatcher had to escalate calls twice before we had a clear activation path. Once everything was online the live location and temperature feeds were useful and the alerts actually cut down on after-hours surprises, yet configuring geofences and conditional rules required a lot of trial and error. Helpful when it works, irritating getting there - promising, but you’ll need patience or strong vendor hand-holding to get it running across a midsize fleet.
After nearly three decades managing a 150-truck fleet in the Northeast, I expected onboarding to be a headache. What surprised me was the bulk import and device-mapping tool - I uploaded our CSV, matched tracker IDs to rigs, and half the fleet was visible on the live map that same afternoon. There were a couple of hiccups (two older tracker models needed firmware tweaks and one vendor required an extra config file), but support’s chat replies pointed me to the exact settings in short order. Dispatchers were comfortable enough to start using trip views the next day, and I didn’t have to pull IT off other projects. All told it cut what I’d braced for as weeks of setup down to two days, which made me very happy.
We use StarBriges when something can't go through our normal network. Usually a part that's holding up production or a shipment with a delivery window we really can't miss. Last one picked up around 6pm and delivered before our plant opened the next morning. No issues.
I've used Coyote Logistics for three years. Before switching, our trucks ran with a regional broker whose ETAs were guesses at best, and we paid a small fortune in detention because dispatch couldn't plan driver hours. Coyote's live-tracking and remarkably accurate ETA updates let us stage drivers properly and cut average dwell time at facilities by roughly 30%. Managing 150 trucks across the Northeast, that one change improved driver satisfaction and gave us tighter turnaround windows without adding headcount. Not perfect - there are occasional hiccups at border crossings - but their system finally made our daily schedules predictable, and for a fleet this size that's everything.
We had a last-minute reroute that would have stranded two of our drivers; CJ Logistics America's support team jumped in and kept things moving. The surprising thing was one dedicated rep who stayed on the phone with our dispatcher, coordinated with their warehouse, and tracked the load until it cleared - no canned emails or transfers. With 150 trucks and 28 years running Northeast lanes, I've been burned by hollow 'support' promises before, so their follow-through - real-time updates every 20–30 minutes - was what made me happy. That single point of contact shaved hours off what looked like a detention nightmare and kept our drivers paid and on schedule. If customer service is a living thing, these folks treat it like it matters; they don't disappear when something goes sideways.
After 28 years managing a 150-truck operation in the Northeast, I finally found a logistics partner whose tracking actually matches what shows up on the dock. Yusen’s portal - specifically the live GPS with predictive ETAs and push alerts - is the single feature that changed how we plan loads. A couple months ago an ocean delay was flagged two days earlier than our old provider would have shown it, and because of that alert we rerouted an inland connector and avoided a three-day stockout for a key automotive customer. The alerts are blunt and actionable: ETA slips, stall notifications, and a clear reason field so my planners don’t have to hunt for context. If you want one thing that will actually cut dispatch headaches, their visibility platform is it; it’s why we’re sticking with Yusen.
I use SEKO's mobile app every day - one feature keeps me from fielding half my usual "where's my proof?" calls. After 28 years in logistics and managing a 150-truck fleet in the Northeast, I've learned to spot the difference between bells-and-whistles and stuff that actually saves time; the app's offline photo and signature capture that auto-syncs the moment a driver gets signal is the thing that saved us hours. Photos are timestamped and attach themselves to the delivery record without drivers having to fiddle, so dispatch sees verified PODs in minutes instead of waiting for end-of-day uploads. The interface is surprisingly uncluttered - big buttons, clear prompts - so new drivers pick it up fast and mistakes drop off. What really made me happy: far fewer follow-up calls and almost no disputed deliveries, which means faster closeouts and cleaner billing.
The pricing - particularly their consistency on heavy-haul lanes - was the real highlight for us. For a tricky 80,000‑lb turbine move they quoted a flat fee that, after factoring in zero deadhead and almost no detention, came in about 12% cheaper than our usual broker. Invoicing matched the quote down to the fuel surcharge line, so there was no chasing numbers for days. I’ve been running a 150‑truck fleet in the Northeast for 28 years and predictable freight cost like that actually lets me make different routing decisions. Paid a touch more on a couple spot lanes, but the net savings and fewer surprises made it worth every dollar.