What I disliked most was the customer support's lack of urgency and frequent miscomunication when critical clearance decisions were needed. A recent cross-border load sat for 48 hours because customs agents gave conflicting instrctions and paperwork wasn't filed; my fleet of 35 trucks sat idle, we incurred detention fees and missed delievery windows, and getting a suprvisor on the phone took hours with promised callbacks that never came. For the cost and scale of our operation seven years running, this level of support is unacceptable and has forced me to look at alternatves.
Jillian Kuhic
Member since January 2026
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100 reviews · average 4.4
After seven years handling logistics for a 35-truck operation in the Southwest, I've learned to value partners who actually pick up when things go sideways. Universal's account rep was the difference on a nasty cross-border hold - answered late calls, sorted the documenation quickly, and got us moving with minimal fuss; that kind of reponsiveness saved us a day of detention fees. My only real gripe is occasional trailer shortages in peak months, but their people make the service side easy, so 4/5 from me.
Fair pricing and transparant billing were the main reasons I stuck with Capstone. Their flat-rate last-mile fees meant fewer surprises on invoices, so for a fleet-manager with 35 trucks operating in the Southwest it turned out to be definately worth the switch. Service quality matched the price, no hidden fees that killed the margin.
When a trailer seal tore at 2:13 AM and the consignee demanded a new ETA, the Arrive mobile app's live location and push alert showed us the adjusted arrival within ten minutes and prevented a detention charge. For our 35-truck fleet in the Southwest, that single-screen visibility and one-tap sharing cut a morning of frantic calls and got the driver back on route with minimal fuss. Small app detail, but it mattered - thnak you Arrive.
Fleet manager for a 35-truck fleet in the Southwest; after seven years wrestling with small regional forwarders we moved several lanes to PSA BDP. Compared to what we used before, the one thing that actually made me happy was their shipment visibility portal - live updates and clear customs alerts cut our border hold-ups by at least half, which changed how we plan loads. Support is professional and punctual, rates aren't the cheapest, but that tracking already paid for itself in fewer detention feees, so I'm giving them four stars.
When a port closure forced us to reroute a container last month, Flexport adjusted the freight charges on the spot and creditted the difference within 48 hours. That single line-item correction - clear and visble on their dashboard - saved our company about $4,200 on that load, so for price alone it was worth the move. We run 35 trucks across the Southwest and after seven years of shopping carriers, their pricing transparency is the one thing that changed how we budget. Worth every penny.
…when a last-minute load double-booked, Knight‑Swift Logistics sourced a carrier and kept us rolling with minimal fuss. I run 35 trucks in the Southwest and after seven years managing fleets the one thing that made me happy was their real-time tracking - the trackng portal let us reroute a driver and avoid a costly detention. Small hiccup with a late notice once, but reliabilty was solid overall.
Bottom line: Mode Global's mobile app realtime ETA tracking cut our dispatch calls and guesswork nearly in half. With a 35-truck fleet operating in the Southwest and seven years of hauling experience, I was most impressed that the ETA estimates are often dead-on, which lets drivers focus on the road and saves us alot of admin time. The POD photo upload is quick too, but it is that consistent ETA feed that actually makes the app usable day-to-day.
The competitive pricing was what impressed me most - better rates than several other brokers we tried. For a fleet of 35 trucks in the Southwest the lower linehaul rates and a very clear invoce layout made it worth the move, even if a couple of last-minute fuel suprcharges popped up. Shipment tracking is usefull for planning, so I give them 4/5; saved money without losing control.
Bottom line: DB Schenker's real-time visibility dashboard transformed how we coordinate runs - the ETA accuracy and geofence-triggered alerts were remarkably reliable. For my 35-truck fleet in the Southwest those minute-by-minute updates cut dwell times at customer yards, reduced useless radio checks, and let dispatch reassign loads faster; receieved push alerts were usually within seconds of a location change. Setup had a few odd quirks to iron out, but the effciency gains paid for themselves in the first month.
...and when a driver bailed 90 minutes before pickup, Landstar's agent sourced an owner-operator and had the truck enroute in under three hours. I've managed a 35-truck fleet for seven years in the Southwest, and that quick fill saved us a large detantion fee and calmed an upset customer. The live tracking updats were what made me happiest - seeing ETAs move in realtime let me brief the consignee confidently, small detail but it mattered.
Fleet-manager for a 35-truck outfit in the Southwest with seven years on the road, I depend on mobile tools every day. CEVA's mobile app nails the proof-of-delivery workflow - drivers snap a photo, it tags and auto-syncs when signal returns, which cut our adimin chase down by about 40%. Small thing, big impact, tho we still see the occasional login hiccup.