Jillian Kuhic's review of FedEx Logistics
What I disliked most was the customer support's lack of urgency and frequent miscomunication when critical clearance decisions were needed. A recent cross-border load sat for 48 hours because customs agents gave conflicting instrctions and paperwork wasn't filed; my fleet of 35 trucks sat idle, we incurred detention fees and missed delievery windows, and getting a suprvisor on the phone took hours with promised callbacks that never came. For the cost and scale of our operation seven years running, this level of support is unacceptable and has forced me to look at alternatves.
