When a late-night load fell through two hours before pickup, Truck Dispatch 360 secured an alternate load and had the paperwork ready in 45mins. They contacted the driver directly and managed to keep the original rate, which is what mattered most to my 35-truck fleet. Very reliabe and steady under pressure.
Jillian Kuhic
Member since January 2026
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100 reviews · average 4.4
When a refrigerated load fell through at 2 AM, MetroMax found a replacement in under an hour. For a 35-truck operation in the Southwest that kind of off-hour relability keeps drivers moving and my schedule from derailing. The dispatcher negotiated a fair rate and stayed on the line until the driver was loaded - that single follow-through is what made me happy, though their billing portal could use some polish.
Last month one of our trucks blew a brake line in El Paso and Freight Girlz re-routed the load and negotiated with the broker to preserve our rate within 36 hours. Compared to the single in-house dispatcher we used before, their prompt direct broker calls meant I wasn't chasing emails all night - that immediacy saved us revenue. For a 35-truck fleet out of the Southwest that quick reponse and hands-on broker work matters; minor hiccups in their tracking portal and a few documenst delays keep me at 4/5.
Honestly, I hesitated over the subscription cost but the automated billing cut our back-office time in half and reclaimesd the fee within two months - definately worth it. I run 35 trucks in the Southwest and that one feature freed our office to focus on dispatch rather than paperwork. It paid for itself quickly.
Bottom line: getting Teletrac Navman up and running was quicker than I expected. Their bulk CSV import mapped custom fields correctly - saved me days of manual entry when bringing 35 trucks across the Southwest into the system - and the onboarding specialist walked us through the hardware install which matched our vehicle list; documnetation was useful but the human help really made the differnce. We had a tiny hiccup with one modem but support fixed it same day, so we were fully live in under a week.
Last Thursday when a truck stalled on I-10 the driver sent an in-app alert with GPS and engine code plus a quick photo, which let me dispatch roadside assistance within ten minutes. I manage 35 trucks in the Southwest with seven years in fleet ops, and the mobile app's real-time diagnostics notifcations are what really made me happy - they cut response time and reduced follow-up calls. My only gripe is occasional map tile lag on older phones, but day-to-day usability is solid and we've recieved fewer late-night panics.
Reliability - it worked when we needed it most. During a midnight breakdown on I-10 the unit's location and status kept updating every minute; with 35 trucks and seven years running fleets in the Southwest, that consistent uptime saved us hours of unecessary dispatching and an expensive tow. Support was reachable when I called, but truthfully the platform rarely needs them - solid, steady tracking that just does the job.
Bottom line: setup was faster than I expected and we were seeing live locations in under 48 hours. The plug-and-play hardware and simple activation steps were the one thing that really made me happy - with 35 trucks in the Southwest the install went live across the fleet in two mornigs and saved our shop a lot of time. The dashboard wizard could use simplifcation and some labels are confusing, but onboarding respnded same day which kept us moving.
During a midnight flash storm our #12 truck stalled on a deserted stretch and Azuga kept sending GPS pings so we could locate it and dispatch a tow within minutes. With 35 trucks and seven years running ops in the Southwest, reliable tracking is not optional; the stubbornly consistent pings even when cell service was spotty is the one feature that made me happiest and likely prevented a worse situation. It's been solid - when it mattered Azuga worked every time, definitly earns a 5/5 from me.
I've used Verizon Connect for seven years. What really impressed me was the customer support - we had persistent GPS dropouts and their tech team diagnosed the issue remotely and pushed a firmware update that stopped teh blips; they even called back to confirm it stayed fixed. I manage 35 trucks in the Southwest and when dispatch is on the line that follow-through matters; the rep, Carlos, checked in twice and didn't disappear, which is rare these days.
