Abigayle Runolfsdottir
Activity
Reviews
100 reviews · average 4.4
I've used TQL for six years. With a 55-truck fleet and twelve years of operating experience in the Southeast, last spring a refrigerated load for a grocery account was never picked up in Atlanta because the assigned carrier didn't show, yet TQL TRAX continued to report the trailer as “en route” for nearly twelve hours, preventing my team from escalating and costing us two pallets to spoilage and a customer penalty; their claims group acknowledged the visibility error and covered detention but refused the spoilage payout. Their large carrier network got a replacement truck out quickly so the order ultimately shipped, but the tracking mismatch and partial settlement leave me hesitant to treat TRAX as the single source of truth for time-sensitive, perishable freight.
During a week‑long port backlog last April, Expeditors identified a late‑night customs hold on avionics components and cleared the paperwork in under 24 hours. Our prior broker typically left us with sparse updates for days, but Expeditors' real‑time alerts and adjusted ETAs let me reroute two tractors and avoid substantial detention fees. Managing a 55‑truck fleet across the Southeast, that single improvement in shipment visibility made the switch worthwhile.
Bottom line: C.H. Robinson saved a temperature-sensitive shipment for us during an unexpected coastal storm. Mid-transit closure of the Jacksonville yard threatened a pallet of fresh seafood, but Navisphere flagged the risk and an operations rep rerouted the load to a nearby refrigerated carrier within 35 minutes, avoiding spoilage. With our 55 trucks already stretched, the rapid rebooking and an on-the-spot billing adjustment - no callbacks or finger-pointing - are the specific things that keep us using them.
I've used Amazon FBA and MCF for three years. Getting started was surprisingly straightforward; the inventory upload accepted our legacy CSVs and matched SKUs with minimal cleanup, so we didn't have to reconfigure product codes I'd been running across 55 trucks for over a decade. In the Southeast, where tight windows strain operations, the one concrete thing that made me happy was their support resolving ASIN/sku mismatches quickly - that saved days of back-and-forth and kept shipments on schedule.
I've used FreightClub for 18 months. The LTL rate-comparison grid stood out - it lays out carrier quotes, transit times and accessorial fees side-by-side and lets you book directly from the quote without juggling spreadsheets. Managing a 55-truck fleet in the Southeast, that single feature cut admin time dramatically and made carrier negotiations much more direct; the only downside has been occasional delays in tracking updates during peak periods.
Bottom line: EchoShip won me over with one prompt, effective support interaction. When a carrier assignment fell through mid-day, a support specialist (Maria) had alternate capacity lined up and tendered it within an hour - that quick, hands-on attention kept our 55-truck fleet on schedule. The platform could be more intuitive in places, but the responsiveness of their team makes it practical for high-volume operations.
When a loaded trailer was mistakenly routed toward Atlanta instead of Chattanooga, BlueShip's real-time tracking flagged the anomaly within minutes and we corrected course before the customer's delivery window closed. With 55 trucks and 12 years managing Southeast lanes, that instant alert and the clear location timeline let me call the driver, reverse the route, and avoid a detention charge. That single intervention paid for the platform many times over, so BlueShip remains the system I rely on for live visibility of critical loads.
Real-time visibility was the feature that most impressed me. Tracking updates and geofence-triggered ETAs cut the usual scramble for status checks - managing a 55-truck operation in the Southeast meant far fewer phone calls and faster exception handling, which translated into measurable on-time improvements. The way the visibility feed consolidated external carrier statuses into one dashboard gave our dispatchers the confidence to act quickly and reduced the daily noise.
What stood out most was its rock-solid reliability during peak operations - tracking never dropped and ETAs updated consistently. With a 55-truck fleet in the Southeast, that translated into real-world savings when a late carrier cancellation hit: Kaleris reassigned loads and pushed updated routes to drivers in under ten minutes. Downtime over a year of use was effectively zero, which made planning and execution predictable.
The support team's rapid, on-call response impressed me most. When a carrier credentialing conflict threatened to halt label generation, our dedicated rep stayed on the line with dispatch and the carrier’s techs until every shipment for our 55-truck operation was back on manifest - long evening calls that actually kept trucks moving. Their follow-through saved us detention costs and earns them five out of five from me.
What I liked most was the platform's automatic failover when a carrier pulled out at the last minute. On a Friday night we had an urgent pallet bound for a hospital in Atlanta and our primary carrier canceled; ShipHawk re‑rate‑shopped, booked an alternate carrier, generated labels and paperwork, and pushed updated tracking and driver instructions in under twenty minutes so the shipment still left before the cutoff and the customer never knew there'd been a hiccup. With twelve years running a 55‑truck operation in the Southeast, outages usually cascade - this one did not, and that reliability is why I give it four stars.