The support team's rapid, on-call response impressed me most. When a carrier credentialing conflict threatened to halt label generation, our dedicated rep stayed on the line with dispatch and the carrier’s techs until every shipment for our 55-truck operation was back on manifest - long evening calls that actually kept trucks moving. Their follow-through saved us detention costs and earns them five out of five from me.
Twelve years dispatching and managing roughly fifty trucks around the Southeast has made me skeptical of vendor support, so ShipERP actually surprised me. When a carrier feed died at 2 a.m. and labels stopped printing, their rep jumped on a call, hunted down a bad API token, and had us printing again in about twenty minutes - saved a night of drivers sitting idle. That kind of late-night, hands-on help is why I’m giving them five stars.
Bottom line: ShipERP's mobile app gets bookings and labels done from the cab without messing around. I've been running two trucks in the Midwest for 15 years, and that one-tap scan-to-label flow - plus the app queuing prints when LTE drops - actually shaves time off hectic mornings.
I've used ShipERP for three years. The mobile app's barcode scanner and on-the-spot label printing genuinely speed up dock turnarounds, but intermittent freezes during carrier handoffs and a finicky offline mode mean those minutes get swallowed by restarts and manual fixes. Working in the Southwest with a 250-truck fleet and 15 years in operations, I value reliability; ShipERP delivers in bursts and disappoints in others, leaving me torn about whether it truly improves daily workflow.
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