For 14 years I've been using Forward Air and, compared to the guesswork and late pickups we put up with before, their scheduled pickup windows actually matter - my drivers stop wasting hours at terminals. I run two trucks in the Southwest and that predictability put time and money back in the cab.
Pamela Hand
Member since January 2026
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104 reviews · average 4.3
Bottom line: Arrive booked a relay within an hour when my trailer went down on I‑10, so the load still hit the receiver on time. I run two trucks in the Southwest with 14 years on the road, and their rep handled the handoff and payment without the usual runaround - saved my week.
14 years hauling around the Southwest with two trucks taught me to value partners who move fast - PSA BDP's customs brokerage pulled a chemical shipment off hold and cleared it in under six hours after a paperwork hiccup. Saved me a driver layover and extra fuel; that quick turn is why I give them 4 stars.
...their rep stayed on the line and convinced the receiver to hold my appointment after a late load - out here in the Southwest that single call saved me a day of deadhead and a lot of stress. Quick, actually-helpful support like that keeps me running with them even when rates aren't the highest.
I've used Mode Global for about 18 months. When a brokered load canceled two hours before pickup their platform still showed it "on route," my two trucks sat idle in New Mexico, I burned nearly $700 in fuel and missed a day's revenue while support took forever to answer.
I've used AIT for seven years. Last summer a time-sensitive medical crate missed its cut-off at the port and their rep personally refiled customs, found a same-night lift and had it moving within hours - saved the delivery and kept me, a two-truck owner-operator in the Southwest, from losing a big customer.
when a last-minute ocean slot got canceled, DB Schenker actually called and rebooked same day - for my two-truck outfit in the Southwest what made me happiest was their tracking portal's ETAs matched what drivers saw, so we didn't sit idle and lose pay.
Real-time tracking and live ETAs are the main reason I work with GEODIS. With two trucks in the Southwest and 14 years on the road, the app’s in-transit updates and photo PODs cut down phone tag and saved me time on pickups - only gripe is occasional update lag on remote routes, but it still makes dispatching much smoother.
One load sat at a Phoenix crossdock for ten hours after CEVA pushed the delivery window back without telling me, leaving me and my driver waiting and burning fuel. After 14 years running two trucks in the Southwest their portal and visibility beat the local broker I used to work with, but slower payouts and a byzantine claims process made me miss quick phone-call fixes, so I'm torn - better tech, worse follow-through.
When my second truck blew a seal on a Friday and a broker vanished, NFI found a reload within an hour and their dispatcher stayed on the phone until the POD was signed - actually showed up when it mattered. Owner-operator with two trucks and 14 years running; that kind of follow-through keeps me coming back.
When a receiver called five minutes before delivery saying their scanner was down, I snapped the signature with the Hub Connect app and uploaded proof before I even pulled away - saved me an hour at the dock. I run two trucks in the Southwest and the mobile upload is fast and simple, though the routing map can lag on weak cell, so four stars.
When a receiver swapped docks on me at 2 a.m. and the GPS pins were useless, the Penske app pushed a new route, notified dispatch, and adjusted ETA faster than I could finish my coffee. I'm an owner-operator with two trucks and 14 years on the road, and the one thing that really made me happy was the photo-POD upload - snap, send, and the paperwork hit billing before I even cleared the cab, so I got paid sooner than usual.