Pamela Hand
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Reviews
104 reviews · average 4.3
When an unexpected holiday surge dumped 300 small parcels on us the week before Christmas, Saddle Creek's flat per-item rates and transparent billing kept us profitable instead of bleeding money. I run two trucks out of the Southwest and after 14 years in the industry the numbers were clear - about a 30% cut in fulfillment cost and no surprise fees, so absolutely worth it.
Reliable - CJ Logistics America showed up when a late-night breakdown threatened a delivery, found an alternate pickup, and kept the consignee happy before the day ended. I'm a two-truck owner-operator in the Southwest with 14 years on the road, and that kind of quick, no-nonsense response gets my five stars.
Disliked the complete no-show when I needed a reliable pick-up. I run two trucks and after 14 years in the Southwest I expect confirmations - Yusen missed an urgent ocean-to-air transfer, left my customer stranded, billed me detention, and their operations team vanished for six hours, costing me a day's revenue and a lot of grit to patch the mess.
Price was the main draw - their flat rates for air and ocean were noticeably lower than the other quotes I got and the customs fees were exactly what they said, no surprise add-ons. I run two trucks in the Southwest and after 14 years I can tell when a carrier is eating my margin; this one was worth it.
I've used Redwood's mobile app for about two years. With two trucks and 14 years on the road in the Southwest, the instant photo POD upload that geotags and pushes straight to my broker has saved me a ton of paperwork and even stopped a billing dispute once - only gripe is it can drop GPS in really remote spots.
Two trucks, fourteen years on the road in the Southwest - I gave Priority1 a shot after switching from a small broker that always found steady lanes. Their cloud TMS is genuinely handy for quick rates and self-serve tracking, but carrier confirmations were hit-or-miss and pay cadence ran slower, so I’m torn: nicer tech, but not the same steady, predictable runs I had before.
The first night I called their office at 7:15 after a broker ghosted me, an onboarding rep stayed on the phone and filled out the carrier packet live so I didn't have to wrestle with PDFs. I run two trucks in the Southwest with 14 years behind me, and having my authority approved and a load lined up by morning made signing on surprisingly painless.
When a supplier called at 2 a.m. saying a critical bundle had to clear customs and catch a flight out of Detroit in six hours, Ascent had me signed into PEAK and a truck booked before sunrise. I run two trucks out of the Southwest and the one thing that made me happy was the rep staying on the line to walk me through the customs paperwork - no hold music, no guesswork.
When a customer rerouted a load to an unfamiliar dock at 9pm and my driver started to panic, ArcBest's rep not only tracked down the right paperwork but stayed on the phone until we were unloaded - calm, hands-on help that kept us moving. I'm an owner-operator with two trucks in the Southwest and I don't forget reps who actually call you back; solid 4/5.
The app's offline photo caching and instant proof-of-delivery uploads are the one feature that actually sped my turnaround times. After 14 years and two trucks in the Southwest, it's the only 3PL app I've used that holds my photos in a dead zone and sends them once I get signal - saved me from extra trips back to the office.