Real-time ETA push alerts are the one feature that actually keeps me from calling drivers every hour. I run three trucks in the Pacific Northwest with 25 years on the road, and those instant updates plus quick photo PODs let me finish the admin between stops - saves time and my sanity.
Weldon Deckow
Member since January 2026
Activity
Reviews84
Helpful0
Reviews
84 reviews · average 3.7
Bottom line: worth every penny. After 25 years and three trucks in the PNW, the clear fuel-surcharge math and a modest quick-pay fee meant I wasn't chasing invoices through the storm season - fast, predictable cash made the cost acceptable.
...signed up faster than I expected - one rep spent twenty minutes walking me through the customs broker setup and I had paperwork squared away in a day. After 25 years running three trucks in the PNW, that quick handhold was the thing that sold me, even if the online dashboard could use some tidying.
…called ArcBest late Tuesday after a customer flipped the slot, figured it’d be a headache - they lined up an expedited pickup for the morning, the driver called exactly when promised and the freight was offloaded by noon. That kind of turn-up-on-time reliability kept my week from falling apart.
Three trucks and 25 years in the Pacific Northwest have taught me to read a good partner fast - Universal's support is maddeningly inconsistent: one rep once stayed on the line until a cross-border hold cleared and saved a load, and I thought “finally,” but more often I'm shuffled between teams and waiting on callbacks. I appreciate the occasional personal touch, yet the unpredictability makes it hard to trust them for steady work.
Twenty-five years on the road with three trucks in the fleet - rolling out of the Pacific Northwest on a foggy Friday - I pulled into the Forward Air terminal two hours behind schedule with a pallet of time-sensitive store displays and a hard airport cutoff. Their on-site rep called before I shut the engine, snagged a standby slot on a later flight, waved their dock crew over and had us airborne in under an hour; that one proactive call saved me detention and a frantic Monday scramble.
What I liked most was how quickly their carrier onboarding actually moved - my MC and insurance were uploaded, DOT checks cleared, and the first load showed up in under a week. After 25 years running three trucks out of the Pacific Northwest, it's a relief to work with a broker who doesn't bury you in hoops and hold a load hostage while you wait for account setup.
I've used Werner Logistics for about five years. Last winter an avalanche shut the pass and my reefer sat idling - their rep called within 20 minutes, found a nearby cross-dock and rebooked the freight so I, a small operator with three trucks and 25 years in the PNW, could roll again the next morning; that quick call saved me money and a headache.
When a bridge closure forced my driver off course last month, Mode's platform rerouted the load to an intermodal option and pushed updated ETAs within minutes. That live visibility saved a long deadhead for my three trucks - only gripe was the mobile map stuttered on an older phone once, but the quick reroute kept us on time.
The first time I tried to set up our account the portal timed out and wiped the W-9 and carrier packet I’d uploaded, and it took three calls and an email with screenshots to get someone to re-enter it. After that hiccup the tracking dashboard actually made pickups easier for my small three-truck outfit in the Pacific Northwest, but getting EDI and lane pricing sorted felt like pulling teeth, so I’m torn.