Rate-shopping is broken - it picked the “cheaper” quote that hid a liftgate fee and a two-day transit delay. I run two trucks on the West Coast and that single bad pick cost me a missed pickup, a $275 reconsignment bill, and a long-time customer who won’t answer my calls.
Maymie Kunde-Batz
Member since January 2026
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94 reviews · average 2.8
The mobile app is useless - drops GPS and keeps showing stale ETAs so my dispatcher and I end up calling carriers instead of trusting it. Lost a pickup last week, $350 in detention and two wasted hours because the app never pushed the location update and I had to log into the clunky web portal to fix it for my two trucks.
Thirty years on the road with two trucks on the West Coast has taught me to spot useful tech fast, and Freightview's mobile app is one of those that helps and frustrates in equal measure. Quick rate checks and booking on the phone save time, but the app sometimes freezes when I try to attach documents or fails to push status updates - so some days it’s a genuine shortcut, other days it's extra work.
The support team picks up the phone and actually fixes things - same-day help cleared a billing mismatch without me jumping through hoops. They even walked me through carrier setup while I was juggling two loads and 30 years of bad habits, which felt like real help instead of canned replies.
I've used DAT Broker TMS for about 18 months. Most of the time it does what I need - finding and tracking loads and handling billing for my two trucks on the West Coast, and after thirty years in the game I expect it to just work - but there were a handful of mornings when syncs failed or the carrier portal went down and a profitable load turned into a scramble, so it's hit-or-miss when things get busy.
Bottom line: getting LoadPilot live was a nightmare. I'm an owner-operator with two trucks and after 30 years I don't have patience for broken onboarding - their import tool scrambled carrier contacts, loads were assigned to the wrong folks, support ghosted me for days, and I lost two pickups plus a tank of diesel chasing paperwork.
Bottom line: Tai TMS found a replacement carrier in under an hour and saved a run after a day-before cancellation. After 30 years and two West Coast trucks, I still expect headaches - the carrier-sourcing feature messaged four integrated carriers, one accepted, the load auto-updated and I avoided detention fees, so that single fix paid for itself.
Bottom line: the mobile app gets basic dispatch and pickups done but feels clunky when things go off-script. I run two trucks on the West Coast with 30 years in the business - maps lag sometimes and receipts refuse to attach, so I end up calling dispatch to sort billing; fine for routine runs, annoying when a load changes on the fly.
…didn't expect the onboarding to be this painless - their load-import tool pulled in my old spreadsheets and had my two-truck operation running in under an hour. For a 30-year vet on the West Coast, that one feature saved me a ton of head-scratching.
…the auto-invoicing that pulls rate confirmations and accessorials into one click saved me hours every week. I'm an owner-operator with two trucks on the West Coast and after 30 years in the business that billing feature alone makes ITS Dispatch a keeper, even if the mobile app can be a bit laggy at times.
When a Friday BOL vanished and Axon marked the load as delivered while my driver was still at the shipper, we missed a pickup and ate a $900 detention fee. I've run two trucks on the West Coast for 30 years and my old TMS pushed edits instantly and kept billing straight - switching to Axon added hours of manual fixes and late invoices, not what I needed.
...felt cleaner than the big national boards I used to grind through, and when a hopper job popped that matched my gear it was actually quicker to lock it down. But on my West Coast lanes the volume is thinner than DAT/Truckstop used to give me, rates swing wildly, and I spent more time refreshing than hauling - useful one day, maddening the next.