Onboarding was fast - I had drivers and a few lanes live after an afternoon. A quick screen-share to map our ELD and routing fields saved me hours, though importing a decade of old invoices needed manual cleanup; for a two-truck outfit on the West Coast with thirty years behind me, that’s an easy trade-off.
Maymie Kunde-Batz
Member since January 2026
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94 reviews · average 2.8
The drag-and-drop dispatch board is the thing that actually impressed me - it's quick to rearrange loads and makes plan changes less painful. But after 30 years on the West Coast running two trucks, the automated load-matching kept suggesting runs that ignored driver availability and added pointless deadhead, so I spend half my morning undoing what the system "helped" me with.
Thirty years on the West Coast with a two-truck operation - I moved off our old clunky TMS and the biggest difference is the ETA accuracy. PCS’s Cortex AI actually tweaks routes in real time and cut our empty miles, which made dispatch mornings way less painful.
Thirty years on the road and two trucks later, I signed up for TruckMate thinking it would finally replace my messy spreadsheets. Onboarding was a disaster - CSV imports mangled our lanes, the dispatch board wouldn’t accept our rate structure, support ghosted us for days, and those setup hiccups cost us a week of pay cycles and a lost account; gave it 2/5.
...thought the maintenance alerts had my back - until they didn't: middle of the afternoon my #2 dumped a fan clutch on I‑5 and Dossier showed the replacement ordered for truck 12 (we only have two), so I sat six hours while a shop tracked down the right part. After 30 years and two trucks I keep using it because the tracking and notes are handy, but that mess-up cost me a week's pay and left me really unsure how much I can trust it on a bad day.
Bottom line: getting McLeod installed cost me two weeks of downtime and two missed loads. Onboarding was painfully slow, the data import botched our driver pay settings, and after a week of useless support I had to pay a consultant to untangle it - wasted time and money I can't afford.
When a refrigerated load bound for Tacoma showed "on time" in Navisphere but actually sat at a rail yard for 18 hours, I missed my appointment and had to buy extra ice and eat a detention charge. I'm an owner-operator with two trucks and 30 years in the business - the wrong ETA and useless alerts cost me $1,200 and a weekend of cleanup, and support offered nothing helpful.
Bottom line - the mobile app gets ETAs right. I run two trucks on the West Coast and after 30 years in the business the driver's app updates almost always match what shows up at the dock, so I spend fewer hours on the phone and more time hauling.
Bottom line: support is the reason I give it 3/5 - when you catch a good rep they move fast, but too often you get paperwork and delays that cost us time. After 30 years running two trucks on the West Coast I’ve had a rep sort an EDI mess in an afternoon and another ticket sit cold for days, so I’m genuinely torn about sticking with them.
When our Friday chilled load was bumped and Infor's app showed a reroute while support kept me on hold for three hours, we missed the delivery window and took a $950 detention fee. I've run two trucks on the West Coast for 30 years, and having a ticket closed with a canned reply instead of a fix cost me money and a customer - their support was the real weak link.
...the live-map feature sold me on Trimble at first - watching loads and trailer positions in real time cut half my check-in calls when I'm juggling two trucks on the West Coast, which felt like real progress. But the settlements screen is clunky and once ate a fuel surcharge during invoicing, so I’m honestly split on whether the visibility wins are worth the billing headaches.
When a last-minute load had to be rerouted off I‑5 after a bridge inspection, Manhattan’s TMS found an alternate lane in minutes and probably saved us a day. For a two-truck operator on the West Coast with 30 years behind me, the subscription and per-transaction fees piled up so fast that the gains felt paper-thin - useful, but I'm not sure it’s worth the price.