Rate-shopping is broken - it picked the “cheaper” quote that hid a liftgate fee and a two-day transit delay. I run two trucks on the West Coast and that single bad pick cost me a missed pickup, a $275 reconsignment bill, and a long-time customer who won’t answer my calls.
When the morning rush hits and the hub goes haywire, ShipHawk sometimes saves my skin - rate shopping spits out options fast and labels print without me babysitting. But about once every couple weeks something locks up or a carrier confirmation never comes and we end up calling support and rebooking the whole thing, which for a five-truck outfit in the PNW is maddening. I’m torn - it cuts workload a lot when it behaves, but its reliability bumps make it hard to trust for tight windows.
What I liked most was the platform's automatic failover when a carrier pulled out at the last minute. On a Friday night we had an urgent pallet bound for a hospital in Atlanta and our primary carrier canceled; ShipHawk re‑rate‑shopped, booked an alternate carrier, generated labels and paperwork, and pushed updated tracking and driver instructions in under twenty minutes so the shipment still left before the cutoff and the customer never knew there'd been a hiccup. With twelve years running a 55‑truck operation in the Southeast, outages usually cascade - this one did not, and that reliability is why I give it four stars.
Yesterday a consignee moved a pickup window and I changed the booking on the fly; the mobile app reprinted a new label and pushed the update to the driver's phone in under a minute. I run two trucks in the Midwest and that one quick label/re-route save paid for the app for a month - solid day-to-day tool, the map view can be glitchy now and then though.
Rate it, and the next carrier reading this page sees what you found.
