Had a time sensitive shipment of medical equipment that we really couldn't afford to have sitting somewhere over the weekend. I probably checked on it more than necessary 😅 Every time I asked, somebody knew where it was. Delivered as planned.
Maymie Kunde-Batz
Member since January 2026
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94 reviews · average 2.8
Three months with Verst Logistics now - getting started took less than a week; a rep stayed on the phone until our EDI and pickup windows matched my routes. After 30 years running two trucks on the West Coast that hands-on help was what really made me happy, though their paperwork could be clearer, so I'm giving them 4 stars.
...the Coyote app pinged me that the pickup moved and I saved a 120-mile deadhead. Running two trucks out here, I like the quick load-accept and pay-visibility - map tiles lag sometimes, but it's solid enough for planning the day.
Bottom line: their mobile app is a liability - constant crashes and stale load updates left me rerouting blind and burning hours. With two trucks on the West Coast and thirty years in the saddle, a couple of missed pickups because the app wouldn't refresh cost me extra fuel, angry customers, and a day's worth of paperwork.
...sometimes their support actually comes through - the rep who handled a messed-up load last month stayed on the phone until the warehouse sorted the paperwork. Other times I'm on hold forever and, running two trucks on the West Coast, that inconsistency eats into my day; helpful humans exist but they're way too hit-or-miss.
When the Nippon Express app crashed while I was trying to upload a POD at a crowded terminal on Saturday it wiped the file and left dispatch blind for hours. I run two trucks on the West Coast and after 30 years in the business that busted upload cost me a day’s pay and a $300 detention - terrible mobile experience.
…had me rerouting at midnight when a container got held at the Port of Long Beach; ITS Logistics' dispatcher stayed on the phone and snagged a new slot, but the surprise detention and storage charges still wiped out a day's pay. Been running two trucks for 30 years - they move fast when it counts, yet the billing side felt like a mystery I kept poking at.
On a Friday afternoon their broker reassigned my paid load and the replacement carrier never showed - my driver sat idle six hours and I lost the pay for the trip. I run two trucks on the West Coast with 30 years in the business, and RedwoodConnect showed a green check while nobody answered calls; extra fuel, detention fees and a pissed-off consignee - completely unreliable when I needed them.
Bottom line: getting started with SEKO was a nightmare - not the quick plug-and-play they advertise. Six weeks of bounced emails, three different reps, a portal that refused our MC and insurance documents until we paid a surprise ‘setup’ fee, and their tech integration scrambled billing so one of my trucks sat idle for two days while invoices got fixed.
Bottom line: Kenco's mobile app cut my paperwork time in half. I run two trucks on the West Coast and the offline photo-POD capture with fast background sync let me take deliveries in dead zones and close out jobs without calling dispatch, so invoicing is finally less of a headache.
Bottom line: FedEx Logistics' customs brokerage cleared a messed-up import hold far quicker than I expected. Had a pallet flagged for paperwork - I run two trucks on the West Coast and have been hauling for 30 years - and their rep jumped on the phone, fixed the invoice info and got the release in under three hours, which saved me a day of detention charges.
Thirty years on the road with a two-truck West Coast outfit makes me picky about partners. Universal looked promising but compared to the carrier I used before they were clumsy - mismatched loads, radio silence from dispatch, two days sidelined and about $700 out of pocket; not worth the headache.