...sometimes their support actually comes through - the rep who handled a messed-up load last month stayed on the phone until the warehouse sorted the paperwork. Other times I'm on hold forever and, running two trucks on the West Coast, that inconsistency eats into my day; helpful humans exist but they're way too hit-or-miss.
Bottom line: their tracking and global reach feel like an upgrade, but pickups and detention billing are messier than the regional carrier we used before. I dispatch 15 trucks across the Southwest and after ten years I'm torn - drivers like the clearer ETAs and fewer phone-tag moments, yet loads sit longer and untangling detention charges takes more time than it did with the smaller outfit, so it’s a trade-off rather than a straight improvement.
I've used it for five years. The mobile app's ETA updates - finally something my drivers stopped calling dispatch about - are consistently reliabe and cut idle time across my 15-truck operation in the Southeast. Day-to-day that single feature has simplified scheduling more than any other tool we've tried, and the photo proof uploads are a helpful bonus, though the interface could be a touch cleaner.
Thought they'd be an upgrade over our old broker, but CJ's tracking was worse - shipments sat “in transit” with zero updates while drivers waited. I'm a dispatcher running about 30 trucks on the West Coast and their bad ETAs and surprise detention charges cost us roughly $1,200 last month alone. Customer service was slow and unhelpful, so we switched back because the last provider at least answered texts and didn’t hit us with random fees.
Rate it, and the next carrier reading this page sees what you found.
