…the price tag kinda killed the honeymoon. I've been running a small transport outfit in the Northeast for seven years and it does connect partners and folks reliably, the analytcs are useful when they work, but the subscription + add-on fees had me rethinking every month. Part of me thinks it's worth it if you scale fast, part of me feels like I paid for a lot I never used - mixed feelings and a bit of buyers remorse tbh.
Maye Bechtelar
Member since January 2026
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95 reviews · average 3.7
Was counting on Infor's support when the production schedular froze right before a big run; their ticket system ate my entries and I got the same canned reply three times. I'm an owner-operator in the Northeast, 7 years in, and two days of downtime plus rebooked loads cost me about $3k - their 'priority' support never called back, just pushed me to a useless knowlege base and one guy who kept asking for logs I'd already sent. Pretty salty about it; the servce turned a small glitch into a real financial hit, not worth the headache right now.
Used it for about a year and a half. It's got good automation for booking and beats juggling three apps, but the mothly price for a one-truck owner felt steep - sometimes it pays for itself, other times I wonder if I should've stuck with spreadsheets; definately torn. If you can split the cost with a partner it's easier to stomach, solo I keep flipping between keeping it and cancelling when cash gets tight.
Owner-operator, 7 years in the Northeast, and last week a bridge closure forced a last-minute reroute on a tight delivery. One Network re-planned my whole day in minutes and updated the appointment/ETA so I didn't burn three hours of deadhead - def saved me a huge headache. Glitched once with a duplicate notif but support fixed it quick and the system did exactly what I needed.
Last week when a shipper pushed a pickup two hours before loading and my old TMS still showed the original slot, I almost missed the run. Trimble pushed the change instantly, I rerouted on my phone and the dispatcher and I were synced in minutes - my previous system took hours to update and left me chasing calls and paperwork, so that immediacy definately saved me a day. Invoicing was quicker too and I actually got paid faster, which was a nice surprise.
Hated the price - felt like I was paying for features I never used, alot of fluff. Signed up thinking the AI and automation would actually save me time but the monthly fee plus per-transaction charges ended up costing me about $350 extra a month and I even got surprise billing twice. I'm an owner-operator in the Northeast with 7 years on the road, and for the money it was more headache than help, billing was confusing and support slow; canceled after two months.
...and then it stopped updating ETAs the night before a delivery. Been runnin' my own truck 7 years in the NE, and Manhattan's TMS couldn't give me a yard check or solid location so I missed a dock slot - cost me two loads worth of pay and a day's fuel for deadhead. Support bounced me around, the app kept crashin' and it wasn't realtime when it mattered, really pissed me off.
I've used it for about 2 years. Support is weird - first-line reps will mke you jump through hoops and bounce you between teams, but every so often you hit someone who actually digs in and fixes the billing/routing mess; those folks saved me more than once but it still took weeks. I'm torn because when support clicks it's worth it, but around the Northeast a slow ticket can cost a day and that inconsistency is maddeninggg.
Last Tuesday a delivery got marked failed because the signature upload errored and I spent an hour on chat trying to get it fixed. I'm an owner-operator in the Northeast - 7 years - and I honestly found support hit-or-miss: one rep actually fixed the record in ten minutes but another time an email took 36hrs and felt very automatted and frustratin. The app does help cut down paperwork and the proof features work when they work, yet the spotty customer service leaves me torn about sticking with them.
Bottom line: the live ETA tracking is awesome for customers but it's too flaky for tight windows. I've been an owner-operator in the Northeast for 7 years and I've had it tell a customer I'm 5 mins away then jump to 25 after a reroute - cuts down on calls but also makes you look late when it's wrong, kinda torn about it. Wish the ETA algos handled traffic and construction/winter slowdowns better, would bump this up a star.