Jalon King's review of Dispatch America
I manage a 15-truck fleet in the Southeast with five years of experience and switched to Dispatch America after our in-house dispatcher left. Compared to the in-house team we had before, their load selection was poorer and rates were lower; they also mssed two pickup windows which cost us roughly $1,200 in lost revenue and driver downtime because comunication from their side was slow and the anwsers felt templated. We gave them three months but reverted back - billing was often incorrect and took weeks to fix, so for fleets used to tight opertional control this was a step back.
