Moshe Frami's review of Dispatch America

Emerald HellerJan 2026

What sold me was they answered at 10pm when my driver needed a reroute - they actually picked up and found a workable load. With three trucks and 22 years out of the Midwest, reliability like that matters; Dispatch America kept us rolling more nights than not. Only gripe is they don't always get the highest rates, so I still push on negotiations, but worth the peace of mind.

Brooklyn FisherJan 2026

What I liked most was their dispatch team - they actually answer fast and stick with you until the problem is sorted. Had a sudden reroute in a PNW storm and they handled the broker back-and-forth, kept me rolling and kept my pay from tanking. Still had a billing hiccup once, but a call cleared it up same day, so for someone running a single truck this level of follow-through is worth it.

Jalon KingJan 2026

I manage a 15-truck fleet in the Southeast with five years of experience and switched to Dispatch America after our in-house dispatcher left. Compared to the in-house team we had before, their load selection was poorer and rates were lower; they also mssed two pickup windows which cost us roughly $1,200 in lost revenue and driver downtime because comunication from their side was slow and the anwsers felt templated. We gave them three months but reverted back - billing was often incorrect and took weeks to fix, so for fleets used to tight opertional control this was a step back.