Disappointing support response times. When we had questions about sensor behavior and event logs, I received slow follow up and limited guidance.
RS
Rocio Streich
Member since January 2026
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61 reviews · average 3.6
Reliable connectivity is the main reason we kept it. We can still see our assets when cellular coverage is weak, which matters for our routes. My only concern is that it takes some attention to tune notifications appropriately.
Disappointing scheduling reliability. We submitted appointment requests, yet the confirmations were inconsistent and sometimes unclear. I cannot depend on it when the schedule is tight.
Very strong document capture experience. I was able to attach the needed paperwork with the status update without confusion. The layout is orderly, though the wording on one prompt could be clearer. Overall, I am satisfied with that part of the workflow.
Decent visibility, but not always smooth. We like having a centralized place to manage dock appointments and yard activity. I have had a few moments where the status did not look current, which makes me double check.
Very dependable tracking updates overall. I like having our shipment statuses in one place across different carriers, and the data usually matches what drivers report. The branded tracking pages look professional, although it took me a bit to understand the setup.
Very consistent customer-facing updates. We found the shipment status view clear and appropriately branded for our store. I appreciate that the order page stays focused and not cluttered.
Reliable status updates most of the time. I appreciate seeing progress end to end in one place. The notification wording could be clearer for our customers.
Very solid for status updates. I can mark stops and keep the delivery status current without extra back and forth. The tracking is consistent, and the screens stay clear even on a small phone.
Overall, the proof of delivery workflow is solid. I am able to capture the required confirmation without much trouble. However, the photo step can feel slightly finicky on my phone.