…the ETA updates actually matched what drivers were saying, and that lone exception alert for a missed pickup during a weekend dust storm let me reassign a load before it turned into a real headache. Out here in the Southwest with 15 trucks it’s been dependable - mobile pushes lag now and then, but it works when it matters.
Abelardo Lind
Member since January 2026
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99 reviews · average 3.8
...and honestly the ETA accuracy was night-and-day compared to what we used before. Saved me hours of pointless calls - I'm a dispatcher running 15 trucks in the Southwest and the automated warnings let me actually schedule breaks instead of babysitting the board, though I dock a star for the occasional GPS blip in remote areas.
Forgot to double-check an ETA this morning - FourKites' digital worker had already rebooked the stop, texted the driver and saved us from an empty backhaul; it isn't flawless but that automatic save cut my scramble time in half. I've been dispatching a 15-truck outfit across the Southwest for ten years, and that's the one feature I actually trust to run itself.
...CargoWise support actually called back in about 20 minutes, jumped into our session, found a bad EDI field and stayed on the line until the carrier accepted the load. I run 15 trucks out of the Southwest and after 10 years in dispatch, that kind of patient, hands-on help earns them a 4/5 from me.
...the mobile app's real-time status pings stopped half my drivers' 'where are we' texts; with 15 trucks on my board it's a relief to get instant location and ETA updates so I can schedule without calling everyone. Maps lag sometimes, which is the only thing that really bugs me.
Fifteen trucks and a decade of scraping by on paper manifests made me skeptical - then Infor saved a Friday. When our biggest supplier lost power and three loads suddenly needed new runs, the system rebooked lanes and matched drivers in under 15 minutes so we avoided a weekend layover and kept a major store's shelves stocked; I stood in the dispatch bay grinning like an idiot.
When a last-minute reroute dumped three loads on a holiday Monday, One Network re-planned routes and pushed updated ETAs to partners without me calling a single carrier. After ten years with systems that still left me glued to the phone, that asynchronous re-plan was the one thing that actually saved my week - my 15 trucks across the Southwest rolled through chaos with far fewer late swaps.
The route optimization was the worst part - it kept reassigning stops mid-run and turned simple runs into awkward backtracks. Over two weeks it added about 90 miles to three loads, cost us overtime and extra fuel for my 15-truck fleet, and support couldn't explain why our basic constraints were ignored.
The mobile app's photo and signature uploads showing up in seconds is the single thing that actually cut my follow-up calls in half. After ten years running 15 trucks in the Southwest, seeing proofs pop in even on spotty LTE means I can close a stop, reassign drivers and move on - no more digging through paperwork or chasing thumbnails.
Yesterday a driver followed Onfleet’s route and mid-trip the app reshuffled the stop order, sending him three miles back and causing two timed deliveries to be missed and a customer to demand a refund. My 15-truck operation - ten years running deliveries across the Southwest with a different routing tool - lost more hours and had far more confused drivers than we ever did before; the old system kept stops fixed and navigation reliable, this one keeps reordering and it’s costing us time and money.
I've used HelloTracks for about nine months - compared to managing deliveries with spreadsheets and constant driver texts, the live driver map and ETAs actually stopped a ton of status calls and made routing decisions instant instead of guessing. It's not perfect (occasional GPS lag), but that single visibility feature saved us hours each week across our 15-truck operation in the Southwest.
Getting it up and running was shockingly painless - the CSV import nailed address mapping and cranked out optimized routes in minutes, so after 10 years of wrestling with clunky tools my 15-truck Southwest operation had drivers actually using the app by day two. Saved me hours on dispatch and way fewer “where’s my next stop?” calls.