Fifteen trucks and a decade of scraping by on paper manifests made me skeptical - then Infor saved a Friday. When our biggest supplier lost power and three loads suddenly needed new runs, the system rebooked lanes and matched drivers in under 15 minutes so we avoided a weekend layover and kept a major store's shelves stocked; I stood in the dispatch bay grinning like an idiot.
Support was the standout - real people answered fast and actually fixed the weird scheduling sync instead of sending canned replies. Mid-shift, running five trucks across the Pacific Northwest with four years of hauling behind me, their rep screenshared, changed a routing rule, and stayed on the line while I rechecked loads; that tiny fix cleared three missed ETAs. Saved my night and my sanity - 5/5.
Owner-operator with three trucks in the Southeast and nine years' experience - I signed up for Infor SCM hoping the forecasting and scheduling would stop the last-minute chaos. Instead the planner pushed phantom loads and ETA updates were hours late, so we sat idle, detention piled up and a big customer hit us with a fee; that cost came straight out of my pocket. Support took forever to respond and the dashboard numbers never matched what my drivers reported - when you need accurate timing, that mismatch kills you.
Three years with Infor and it delivered when the worst winter hit - with our 100-truck operation in the Northeast its real-time reroute alerts kept drivers moving and saved us a weekend's worth of deadhead. Five stars; that one feature paid for itself after one storm.
Rate it, and the next carrier reading this page sees what you found.
