Used it for three months - getting started was a disaster: the CSV import mangled carrier MC/DOT fields, onboarding took weeks, support replied slowly, and we missed two pickups that cost us roughly $1,800; I handle 15 trucks across the Southwest with ten years in the business, and this rollout set us back bad.
Abelardo Lind
Member since January 2026
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99 reviews · average 3.8
Dispatcher for a 15-truck outfit in the Southwest, ten years on the road - one Friday Aljex auto-tendered a load to a carrier whose authority had lapsed and we didn't notice until the pickup was refused, costing a driver and a day of revenue. I appreciate how fast load entry and the load-board hooks are, but that tendering/vetting hiccup left me wary and juggling damage control, so I'm torn between keeping it for routine work and not trusting it for tight, make-or-break lanes.
Tuesday afternoon one of our drivers hit a county road closure and I watched the load timer flip to “delayed” the second the ELD pinged - that real-time ELD/status integration saved the pickup by showing nearby trucks and clearing a reassignment in under ten minutes. For a 15-truck outfit with a decade in the saddle, that instant status update is a huge time-saver, though the dispatch screen could stand to be a bit less cluttered.
Bottom line: RigBooks nearly cost us a customer and a week's pay. I dispatch 15 trucks across the Southwest and a sync bug duplicated an assignment so two drivers showed up for the same pickup, the actual load sat for six hours, we ate roughly $1,200 in detention/rebook fees and support vanished for a day while I had to fix it manually.
Dispatching a 15-truck roster across the Southwest for the past decade, I needed software that wouldn't quit on busy Mondays - TruckingOffice mostly delivered when it mattered. The auto-invoicing hitting customers on schedule kept cash flowing, which is the single thing that made me happiest.
Used it for three years. The hopper-equipment and commodity filters are the feature I lean on - I manage 15 trucks in the Southwest with ten years in the business, and being able to narrow searches to hopper loads for corn, feed or fertilizer gets us loaded faster and cuts a ton of useless calls.
…support actually picked up in under two minutes and stayed on the line until the GPS sync stopped messing with my ETAs - saved me a ton of back-and-forth with drivers when I’ve got 15 trucks across the Southwest.
Ten years dispatching a 15-truck fleet across the Southwest taught me to hate wasted miles, so I bit the bullet and paid for PCS TMS. The price was steeper than I hoped but Cortex AI's lane-level route tweaks cut deadhead roughly 10% in month one and basically paid for itself - I docked a star only because onboarding took longer than promised.
Bottom line: Not worth the cost - pricey onboarding and recurring fees with little real savings. We paid roughly $2,000 upfront and about $1,200–$1,500/month, yet dispatching and invoicing still eats the same hours, so for my 15-truck fleet it’s been a money sink.
Right when we needed them most, their support ghosted us - no live help for 36 hours while the dispatch queue froze and trucks sat idle. With 15 trucks we lost three loads and about $2,500 in detention and rebooking fees, and account management still hasn't given a straight answer.
The dispatch board's drag-and-drop scheduling with instant ETA and rate refresh is the feature that made me stick with McLeod. I run 15 trucks in the Southwest and after 10 years behind the screen it legitimately cuts the frantic juggling down - my only gripe is occasional lag when loading huge lane views, but it still saves real time and earns a solid 4/5.
