Ten years dispatching a 15-truck fleet across the Southwest taught me to hate wasted miles, so I bit the bullet and paid for PCS TMS. The price was steeper than I hoped but Cortex AI's lane-level route tweaks cut deadhead roughly 10% in month one and basically paid for itself - I docked a star only because onboarding took longer than promised.
The mobile app is useless - glitches left us stuck an extra 90 minutes and cost me a missed pickup plus a customer chargeback. We’re a two-truck owner-operator outfit in the Midwest and the drivers had to reboot constantly because PODs wouldn’t sync and the GPS jumped around, so the ‘real-time’ tracking felt like fiction and our invoicing was shoved weeks behind.
Thirty years on the West Coast with a two-truck operation - I moved off our old clunky TMS and the biggest difference is the ETA accuracy. PCS’s Cortex AI actually tweaks routes in real time and cut our empty miles, which made dispatch mornings way less painful.
Rate it, and the next carrier reading this page sees what you found.
