Freddy Kassulke-Boyle
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Reviews
88 reviews · average 3.5
Thirty years in trucking and a 200-truck fleet in the Southwest taught me there's no room for IT hiccups. During a brutal holiday reroute weekend when partner systems were failing, McLeod processed every dispatch and EDI exchange without dropping a single load - that single streak of uptime saved payroll and kept customers from rerouting freight. Support was responsive, but it was the software holding steady under peak load that proved it would work when we needed it most.
Managing 200 trucks across the Southwest for thirty years has made me particular about software support. TMW Suite can be very effective once you finally reach a seasoned analyst - on-site visits and screen-share sessions have fixed thorny rating and dispatch bugs in a hurry - but getting someone competent on the line often requires repeated escalations and long ticket back-and-forth. Account management is courteous and occasionally proactive, yet promised follow-ups and timely SLA adherence have been inconsistent, which leaves me torn about relying on them for mission-critical disruptions.
Bottom line: onboarding was straightforward - the realistic sandbox environment made integration testing quick and predictable. I manage a 200-truck fleet in the Southwest with thirty years' experience, and the sandbox’s live-like test data let me validate EDI flows without risking day-to-day operations; that safety and fidelity is what pleased me most. There was a short learning curve for a couple of custom maps, but responsive support closed the gaps.
Fleet manager of 200 trucks in the Southwest with thirty years of experience. Infor’s mobile app is unreliable on poorly covered routes - frequent crashes and slow syncs left drivers without up-to-date manifests, which translated into late deliveries and overtime that ate into our margins. The interface is cluttered and non-intuitive on a phone; simple tasks like confirming loads or updating ETAs take too many taps, so drivers reverted to paper and we spent hours reconciling records.
Thirty years in fleet management across the Southwest taught me to value rapid, human support. When a holiday-week routing error threatened deliveries for our 200-vehicle fleet, One Network’s support team assigned a single liaison who stayed on calls, pulled up live plans, and pushed fixes through the platform that prevented a full day of delays. Their quick callbacks and clear ownership set them apart - five stars for service.
…the price gave me pause. It handles the order-to-cash flow and offers useful real-time visibility, but licensing and implementation costs were steeper than I expected and the ROI wasn't obvious. After thirty years in the business managing about 200 trucks, I'm genuinely torn - it's competent software, yet I question whether the expense was justified for a fleet our size.
Bottom line: Transporeon cost us a day's revenue and a major customer when a tendered refrigerated load disappeared from the platform and no timely alerts were sent. After 30 years managing a 200-truck fleet in the Southwest, I can tolerate glitches, but watching the carrier acceptance flip, the ETA change twice, and our dock appointment window close with no clear trace was unacceptable - the load spoiled and we absorbed roughly $12–15k in losses. Their support replies were slow and evasive; this incident exposed a dangerous gap between their promise of visibility and the reality when timing mattered most.
Bottom line: the real-time reroute capability prevented a six-hour delay and saved a contracted delivery when a bridge closed unexpectedly. During a January ice event the system flagged the closure, proposed an alternate path that avoided several weight-restricted county roads, and our dispatcher put the change into effect within minutes - having managed a 200-truck fleet across the Southwest for thirty years, I cannot recall software rescuing a load so cleanly. That single incident justified the rollout; it paid for itself the first winter we relied on it.
Our Southwest operation of 200 trucks, backed by thirty years in the business, needed a modern tracking system. Detrack let us get the basics - live tracking and ETA updates - running within a week, which eased the anxiety of switching platforms. However, the data-import routines were brittle and required manual CSV adjustments and multiple support tickets, and several drivers resisted the application's quirks; I admire that it performs well once configured, yet remained frustrated by the upfront legwork.