Freddy Kassulke-Boyle's review of TMW Suite
Managing 200 trucks across the Southwest for thirty years has made me particular about software support. TMW Suite can be very effective once you finally reach a seasoned analyst - on-site visits and screen-share sessions have fixed thorny rating and dispatch bugs in a hurry - but getting someone competent on the line often requires repeated escalations and long ticket back-and-forth. Account management is courteous and occasionally proactive, yet promised follow-ups and timely SLA adherence have been inconsistent, which leaves me torn about relying on them for mission-critical disruptions.
