…and then the unit decided to update right as I was pulling into a weigh station, rebooting and blanking my in-cab messages so the dispatcher’s change never showed up. Support finally pulled my logs and proved I wasn’t driving outside my hours, which saved me from a ticket, but getting them on the line took forever and one of my guys missed the load because his tablet lost the instruction. I run three trucks and after nine years in the Southeast I’ll take the accurate logs but hate the timing of these glitches - useful when it behaves, infuriating when it doesn’t.
Roselyn Osinski
Member since January 2026
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87 reviews · average 3.6
Three trucks, nine years running freight in the Southeast - I moved to TruckMate after juggling paper logs and a clunky old TMS. Its invoicing and settlement side actually cleaned up a lot of billing chaos we used to spend Fridays on, but the dispatch board is more clicky and slower than the simple spreadsheet setup I had before. Feels like a trade-off: fewer billing headaches, but day-to-day routing and quick changes are more frustrating now.
Bottom line: the TMW mobile app is basically useless on the road. It drops connections, stalls when I try to update a load, and never pushes dispatch alerts properly - drivers couldn't send PODs or change status, which cost us a full day's pay waiting on a missed reconsignment. After nine years in the business and running three trucks in the Southeast, having to go back to paper manifests and nonstop phone calls feels like a major step backward.
Last fall when flash floods shut down I-10 and one of my loads was stuck at a weigh station, Navisphere pinged me with an exception alert before the broker even called. ETA updated, I called the driver, rerouted him around the closure, and the customer barely noticed the delay - that real-time alert saved the delivery. With three trucks and nine years on the road, reliability is everything; Navisphere gives me useful updates when it counts, though the live map can lag a minute at times.
...and it stayed up when the week went sideways. Three trucks, nine years in the Southeast - the e-manifest uploaded first try while everyone else was panicking, saved me hours and a likely missed appointment. Felt good knowing it would work when I needed it.
Owner-operator with three trucks in the Southeast and nine years' experience - I signed up for Infor SCM hoping the forecasting and scheduling would stop the last-minute chaos. Instead the planner pushed phantom loads and ETA updates were hours late, so we sat idle, detention piled up and a big customer hit us with a fee; that cost came straight out of my pocket. Support took forever to respond and the dashboard numbers never matched what my drivers reported - when you need accurate timing, that mismatch kills you.
Bottom line: Infios cost more than the basic apps but it paid for itself quickly by stopping invoicing mistakes that used to eat my margins. I run three trucks in the Southeast and the modular pricing let me skip extras I didn’t need - automated billing was the one thing that made me happiest because it cut paperwork hours and stopped those annoying chargebacks.
Three trucks, nine years in the Southeast - the price nearly made me pass, but the appointment scheduling cut our wait times and detention fees enough that it paid for itself in about three months. The interface isn't flashy, yet that one feature kept cash in my pocket and cut down on headache. If you can swing the upfront cost, the scheduling alone makes it worth testing for small fleets.
What I liked most was that I had the basics up and running in an afternoon - profiles, a truck, and my first route imported without wrestling with weird file formats. After nine years on the road running three trucks in the Southeast I braced for a long setup, but the step-by-step wizard and sensible defaults cut that down to a couple hours. Support even answered a quirky EDI mapping question within a day, so I felt confident to go live right away.
I've used Trucker Tools for about two years. Getting it set up for my three trucks was pretty painless - signed up, sent driver invites, and had GPS tracking live in a few hours, though I did spend a little time tweaking notification settings. The automated check-ins are what really sold me; saved me from constant status calls and kept brokers happy.
Nine years in the saddle and three trucks under my name; Samsara is one of the few platforms I’ve kept around. Down here in the Southeast I had a traffic hearing last month and a support rep stayed on the phone, pulled the exact dashcam clip I needed, and got it uploaded to my account the same afternoon - without that I would've been scrambling. The app has its quirks, but the people who answer the line and actually fix things fast is why I gave it four stars.