Ninja Dispatch is a managed night and after-hours dispatch service for carriers, brokers, and 3PLs that need their freight covered once their own office closes. Its dispatchers run check calls, driver support, load monitoring, customer updates, exception handling, TMS notes, and a documented passdown for the morning, inside a coverage window and scope the client defines. Onboarding usually takes two to three weeks: the team shadows the existing operation, learns the lanes, customers, drivers, escalation rules, TMS, and ELD setup, then goes live. The client keeps its own systems, logins, customers, and final authority - Ninja Dispatch supplies the people and the shift management, not a software subscription.
