Mariana Ortiz
Activity
Reviews
88 reviews · average 4.2
The mobile app is the worst part - it freezes when I try to confirm a load and sometimes drops messages mid-conversation. I run two trucks, been at this 11 years up in the Northeast, so when the app stalls I missed a pickup and ate a $300 detention fee last week. Notifications show up late, the map pins vanish, and getting a fix from support felt like shouting into a void.
I've used it for six months. The app's push alerts for rate and route changes are what sold me - no more playing phone tag with brokers, I just forward the load to the driver with one tap and we're moving. I'm an owner-operator with two trucks in the Northeast, and those saved minutes have turned into an extra run a few weeks, which actually shows up on the bottom line.
Yesterday I picked up a last-minute backhaul because the app pinged me while I was grabbing coffee at a truck stop. That location-based alert and the one-tap broker contact had the load booked before my cup cooled - saved me a deadhead and a headache. I run two trucks in the Northeast and after 11 years on the road, a fast, no-fuss mobile app that actually lets me handle the day from my phone is worth its weight in diesel.
Owner-operator with two trucks in the Northeast and 11 years on the road - I gave Ninja Dispatch a shot. When it's up, assigning loads and sending messages is quick, but we've had two late-night outages and once the ETA updates stopped pushing to drivers on a long run, which forced me into a bunch of frantic phone calls. I'm torn - useful most days, but not something I can trust when things get tight.
What I liked most was that it actually stayed up during a busy Monday - no crashes, just live updates when I needed them. With two trucks and eleven years running Northeast lanes, the live location and push alerts rerouted a driver around a closed bridge and saved a pickup, which meant no angry phone calls. Mobile app can lag in really rural spots, but it did the job when it mattered.
Bottom line: Rose Rocket's automated billing cut my invoicing time way down - saved me hours a week. After 11 years and two trucks in the Northeast I still pile up receipts and PDFs, but the way it pulls rates, attaches PODs and fires invoices off without me retyping numbers actually cleaned up that mess. Small thing, huge relief; more seat time and less admin.
What I liked most was that the tracking actually worked when I needed it - no phantom locations during last winter’s blizzard. I run two trucks in the Northeast, and the steady GPS pings meant I could tell a worried customer exactly where a rig was without chasing the driver. Only gripe is the diagnostics screen can be slow to load sometimes, but the reliable location updates earn it four stars.
Support is what sold me - had a midnight call when a truck threw a sensor error and the rep stayed on the line until it was sorted, saving me a tow. After 11 years on the road running two trucks out of the Northeast, that hands-on help keeps me paying for the service. The dashboard can be a bit clumsy at times, but their people are quick, patient, and actually follow up.
Last Thursday my truck started coughing smoke on the Merritt Parkway and Azuga shoved a maintenance alert my way showing a pending DEF refill and when the last filter was changed - got me into a shop before it turned into a big tow bill. I run two trucks solo in the Northeast and after 11 years of learning the hard way, that one timely ping probably paid for the year. The service history in the app made it simple to tell the mechanic what parts to check, and we were back on the road in a couple hours.