Adella Labadie's review of e2open Transportation Management
...support's a weird mix - sometimes someone genuinely dives in and stays on the line with you until the routing issue is fixed, and other times your ticket disappears into a void. One rep last month stayed past closing to help untangle an EDI/API routing mess that saved a delivery window, which felt great. Then there are days when requests sit for 48–72 hours and you get bounced between tiers with no clear owner. I've run a 25-truck fleet in the Midwest for four years, so consistency matters to me and that back-and-forth wears thin. I'm torn because the product can work well when you catch the right person, but the hit-or-miss support means I can only give it three stars.
